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New user registration – email not formatted as it used to be

This topic has 5 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

Darren

Participant

August 13, 2015 at 05:54

Good day 8theme support,

All of a sudden our site is not sending correctly formatted emails, where there is a new customer that registers with the site.

Also, the reset password email has lost it’s custom formatting also.

This occurred prior to my previous post on the theme breaking the layout of the site.

It would be good to be able to attach images to our posts to help explain the problem for you.

Can you please assist.

Kind Regards.

Please, contact administrator
for this information.

#79760 Copied Theme version: 2.0 WooCommerce version: 2.4.3

4 Answers

Jack Richardson

Support staff

August 13, 2015 at 10:00

Hello,

Please show us screenshots of the issue. You can upload them to any web storage, dropbox.com, for example.

Best regards,
Jack Richardson.

#79815 Copied

Darren

Participant

August 13, 2015 at 22:35

Hi Jack,

Thank you for your response, but I have to say I’m a little unsatisfied with it.

Being in web development I am very aware of these services. However, your emails are ‘no-reply’ so therefore for your advise to be effective, I would require an email address to share my drop box folder with.

Can you please supply one so I can share the folder?
I am working with Eva Kamp also on this matter on
Post Link: https://www.8theme.com/topic/update-of-royal-2-0-broke-site-layout-considerably/#post-79808

I have been using 8theme for over a year now, and prior to 8Theme changing to this new forum support model, we were able to email responses directly with the support staff – which from our end (the customer) seemed more effective.

Regards,
Andrew

#79985 Copied

Darren

Participant

August 13, 2015 at 22:42

Jack see drop box link in private content below. Please let me know if you are able to access.

Please, contact administrator
for this information.

#79988 Copied

Eva Kemp

Support staff

August 14, 2015 at 09:14

Hello,

To change design of registration message you need edit the file wp-content/themes/royal/framework/theme-functions.php (lines 1524-1538).

Regards,
Eva Kemp.

#80045 Copied
Tagged: email formatted, new user registration, persuasive writing, themes, woocommerce, wordpress
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