Need help with update Theme - by LD - on WordPress WooCommerce support

This topic has 72 replies, 4 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

  • Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 8, 2020 at 20:26

    Hello,

    Check now.

    Regards

    Avatar: LD
    LD
    Participant
    April 8, 2020 at 20:58

    Helo Olga B,

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 8, 2020 at 21:40

    Hello,

    Oh, sorry. Forgot to enable cache plugin. Enable it and clean the plugin and CDN cache. Try to test the site after that.

    Regards

    Avatar: LD
    LD
    Participant
    April 8, 2020 at 22:30

    Hi Olga B,

    Please contact administrator
    for this information.
    Avatar: LD
    LD
    Participant
    April 8, 2020 at 23:33

    Hello Olga Barlow,

    Please contact administrator
    for this information.
    Avatar: LD
    LD
    Participant
    April 8, 2020 at 23:34

    Hallo Olga,

    Please contact administrator
    for this information.
    Avatar: LD
    LD
    Participant
    April 9, 2020 at 06:37

    Good morning Olga

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 9, 2020 at 12:59

    Hello,

    These errors https://prnt.sc/rvq3ea https://prnt.sc/rvq1he appeared because you disabled XStore core plugin. This plugin is required for our theme. Why did you disable it?

    Log in to your Cloudflare account http://prntscr.com/rw2yu7 to allow us to clear CDN cache after the update because we faced issues because of this previous time.

    Regards

    Avatar: LD
    LD
    Participant
    April 9, 2020 at 14:12

    Hello Olga.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 9, 2020 at 18:08
    Avatar: LD
    LD
    Participant
    April 9, 2020 at 21:47

    Good day Olga,

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 10, 2020 at 09:51

    Hello,

    Unfortunately, personal site optimization is not included in our support. If you need help with site optimization you may submit request here to get a quote.

    Regards

    Avatar: LD
    LD
    Participant
    April 11, 2020 at 14:32

    Olga Hi,

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 13, 2020 at 10:27

    Hello,

    Sorry, I switched language for your user only because I don’t understand Dutch and forgot to switch it back. Go to Users > Your profile > change language for your user back to Dutch http://prntscr.com/ryaw05

    Regards

    Avatar: LD
    LD
    Participant
    April 15, 2020 at 07:33

    Hello Olga, how are you?

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 15, 2020 at 08:59

    Hello,

    We are theme support. We are not hosting support or support of the mentioned plugins. Our support experts are able to help you with issues related strictly to our theme. Contact your hosting provider to solve the mentioned issue.

    If you have additional questions that are not related to the previous update, please, submit the new topic.

    Regards

    Avatar: LD
    LD
    Participant
    April 21, 2020 at 07:55

    goog morning

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2020 at 14:12

    Hello,

    We are not your hosting provider, we are theme support. Contact your host provider and check the max execution time, it should be 90-120 according to theme requirements.

    Regards

    Avatar: LD
    LD
    Participant
    May 10, 2020 at 10:08

    Hi,

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 12, 2020 at 11:33

    Hello,

    I suppose because the link to logo comes to the staging site and was removed http://prntscr.com/sf97eu
    Go to Theme Options > Header builder > Logo and choose the correct logo from your media library > save the settings and check the frontend.

    Regards

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