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Need help with update Theme - by LD - on WordPress WooCommerce support

This topic has 72 replies, 4 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

Olga Barlow

Support staff

April 4, 2020 at 12:32

Hello,

1) You set to show 12 products from the categories https://prnt.sc/rsv3da At the same time you enabled “hide out of stock products” in the WooCommerce settings http://prntscr.com/rsv59v WooCommerce plugin takes 12 products to show and then hide out of stock products from that amount, that’s why you get some empty space. We can do nothing with this because it depends on WooCommerce plugin function.
2) There are only 2 themes at your production site http://prntscr.com/rsv0h9 You need them both because one is parent theme, the other one – is child theme and it’s activated. What you need is to update the production site once everything is fixed at the staging site.
3) Problem with icons was related to color scheme, it should be default one and takes the settings from the global theme options http://prntscr.com/rsv29f
4) Edit the page > edit the Blog element > add the size you need http://prntscr.com/rsv6se

Regards

#232618 Copied

LD

Participant

April 4, 2020 at 20:16

Hi

Please contact administrator
for this information.

#232634 Copied

Olga Barlow

Support staff

April 4, 2020 at 21:09

Hello,

We’ll be able to start on Tuesday with the live site update. Provide us with FTP access to the live site.

Regards

#232639 Copied

LD

Participant

April 4, 2020 at 21:44

Ok

Please contact administrator
for this information.

#232640 Copied

Rose Tyler

Support staff

April 5, 2020 at 08:11

Hello,

Here is our email – 8themes@gmail.com

Regards

#232659 Copied

LD

Participant

April 5, 2020 at 18:23

Hello Rose

Please contact administrator
for this information.

#232691 Copied

Olga Barlow

Support staff

April 6, 2020 at 10:52

Hello,

Unfortunately, we can’t connect to your FTP account http://prntscr.com/rtygv9

Regards

#232712 Copied

LD

Participant

April 6, 2020 at 11:06

Hello Olga

Please contact administrator
for this information.

#232714 Copied

LD

Participant

April 6, 2020 at 14:00

Hello Olga, Rose,

Please contact administrator
for this information.

#232730 Copied

Olga Barlow

Support staff

April 6, 2020 at 18:01

Hello,

Credentials you provided for the https://ua.siteground.com/ do not work for the cPanel.
Siteground account does not have area to manage the FTP accounts or files. So, if you don’t have correct access to FTP then provide correct access to cPanel.

Regards

#232764 Copied

LD

Participant

April 6, 2020 at 18:13

Hello Olga,

Please contact administrator
for this information.

#232769 Copied

Olga Barlow

Support staff

April 6, 2020 at 18:16

Hello,

But we can’t log in to your cPanel http://prntscr.com/ru7hs2

Regards

#232772 Copied

LD

Participant

April 6, 2020 at 19:09

Hello you 2

Please contact administrator
for this information.

#232775 Copied

LD

Participant

April 6, 2020 at 20:04

Good evening

Please contact administrator
for this information.

#232781 Copied

Olga Barlow

Support staff

April 6, 2020 at 20:32

Hello,

1) FTP does not work http://prntscr.com/ru9o0h
Do you have any limits for the connections from other countries? Any black/white list?

2) I was able to find access to cPanel. We’ll start tomorrow.

Regards

#232784 Copied

LD

Participant

April 6, 2020 at 21:01

Olga,

Please contact administrator
for this information.

#232785 Copied

LD

Participant

April 7, 2020 at 18:58

Olga

Please contact administrator
for this information.

#232868 Copied

Olga Barlow

Support staff

April 7, 2020 at 20:31

Hello,

Sorry for the delay but we need more time. We’ll do our best to finish tomorrow.

Regards

#232887 Copied

LD

Participant

April 8, 2020 at 17:43

Olga.

Please contact administrator
for this information.

#232991 Copied

LD

Participant

April 8, 2020 at 20:18

Please

Please contact administrator
for this information.

#232997 Copied
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