My xstore builder is not working please fix it…

This topic has 10 replies, 2 voices, and was last updated 2 weeks, 4 days ago ago by Nirmalya

  • Avatar: Nirmalya
    Nirmalya
    Participant
    April 17, 2025 at 16:48

    I made some changes in the blog post, but the changes didn’t appear. also I have changed the typography earlier but it ddidn’thappen please check and solve it

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 07:18

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Nirmalya
    Nirmalya
    Participant
    April 18, 2025 at 09:34

    https://we.tl/t-8nVamD0gDG Here is the link. I hope you will solve it as soon as possible….
    I am kinda hurry

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 10:43

    Hello,

    1/ Please check the Blog page now.

    https://prnt.sc/DWSs6tJbmINk – 2 pages are here, so we’ve edited the Blog page link in the Appearance > Menus for you.

    2/ There are two Single product builders available, and you can choose the one that best suits your preferences:
    – Single Product Builder in Theme Options (old one) as shown on your video.
    – Single Product Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

    Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    3/ To edit this part https://prnt.sc/nsvACeU-RFue , go to XStore Builders > Footer > edit template – https://prnt.sc/79Dw6k9fManc

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Nirmalya
    Nirmalya
    Participant
    April 18, 2025 at 15:26

    Thats mean i cannot use elementor and customizer same time.. but I off the elementor all pages and still cannot make my products page like it is on demo or showing on customizer ?
    yah I fix the blog post and the typography of the customizer its not set working why and tell me how to fix that. previously when I first started working on this site I changed the typography and it instantly changed the whole website font..

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 18, 2025 at 15:38

    Hello,

    1/ You need to select 1 builder for single product pages (in Theme Options or via Elementor).

    Kindly note that the product description is unique and can be edited individually for each product https://prnt.sc/SOMJC8byIcGq . However, the layout of all single product pages is shared and should be edited using the selected builder.

    2/ Regarding the typography issue, if changes made in the Customizer are not applying as expected, please try the following steps:
    – Go to Theme Options > Typography and confirm that the font settings are correctly configured for each element (body, headings, etc.).
    – Make sure there are no conflicting settings in Elementor or any custom CSS that may override the Customizer settings.
    – After making changes, click “Publish” in the Customizer and clear your cache to see the updates.

    Additionally, we kindly ask you to provide a screenshot of the specific text whose typography you are unable to modify. This will help us better understand the issue and assist you more effectively.

    Best Regards,
    8Theme’s Team

    Avatar: Nirmalya
    Nirmalya
    Participant
    April 18, 2025 at 17:07

    Can you please show me a video? This text option is confusing, and I added photos, but the similar products how can I get that in bottom? Please give me a video

    Avatar: Nirmalya
    Nirmalya
    Participant
    April 18, 2025 at 17:58

    ok, I got that related product thing by my own

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 06:59

    Hello,

    Thank you for your message.

    We’re glad to hear that you were able to resolve the related product issue on your own. Should you need any further assistance or have any other questions, please don’t hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    Avatar: Nirmalya
    Nirmalya
    Participant
    May 10, 2025 at 16:16

    Thanks for the support! My topic “My xstore builder is not working please fix it…” has been successfully resolved.

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