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My website home page layout is messed up and shrunk

This topic has 40 replies, 5 voices, and was last updated 9 years, 7 months ago ago by Olga Barlow

otk

Participant

April 30, 2016 at 06:42

I used visual composer and my whole layout shrunk. My silder just keeps spinning and spinning please help.

Please, contact administrator
for this information.

#123602 Copied Theme version: Woopress v 2.8

39 Answers

Stan Russell

Participant

April 30, 2016 at 07:27

Hello otk,

please provide us with admin credentials for your site in Private content. We will investigate the problem.

Regards,
Stan Russell.

#123608 Copied

otk

Participant

April 30, 2016 at 15:23

i have provided my info.

thanks

Please, contact administrator
for this information.

#123631 Copied Theme version: Woopress v 2.8

otk

Participant

May 2, 2016 at 01:51

can i get some help

#123653 Copied

otk

Participant

May 3, 2016 at 02:33

Any help?

#123698 Copied Theme version: Woopress v 2.8

Eva Kemp

Participant

May 3, 2016 at 14:58

Hello,

Have you edited default theme php files?
Please provide FTP credentials.
May we reupload the theme?

Regards,
Eva Kemp.

#123829 Copied

otk

Participant

May 3, 2016 at 15:18

Hello Eva,

I haven’t edited or touched anything to do with PHP.

I simply edited the revolution slider via visual composer and then the menu started doing this weird stuff.

I am at work now so I will have to provide you the FTP access later.

Is it possible to hire you guys for more custom work as well? I’d like to have my website to look and function exactly like your fullwidth demo. Also I’m having trouble making the footer look just like yours.

I’d like the images for the menu and literally the exact same single product layout.

Please let me know. I will pay today to get started.

Cory

#123837 Copied

Eva Kemp

Participant

May 3, 2016 at 16:10

Hello,

You can order additional support via this form https://www.8theme.com/customization-services/ and our developers will assist you.

Regards,
Eva Kemp.

#123854 Copied

otk

Participant

May 3, 2016 at 16:12

So regarding the menu errors I’m receiving, if I provide the ftp details today by 6 est. Will I get support on that because I’m not sure why this error is happening.

Thanks Eva.

#123855 Copied

Eva Kemp

Participant

May 3, 2016 at 16:17

Hello,

Please provide FTP credentials and we’ll check this issue.

Thank you.

Regards,
Eva Kemp.

#123858 Copied

otk

Participant

May 3, 2016 at 16:19

Is my cpanel information good enough? That’s how I access my ftp.

#123859 Copied

Eva Kemp

Participant

May 3, 2016 at 16:21

Hello,

Cpanel info will be enough.

Regards,
Eva Kemp.

#123862 Copied

otk

Participant

May 4, 2016 at 01:44

please find the request info below

Please, contact administrator
for this information.

#123922 Copied Theme version: Woopress v 2.8

otk

Participant

May 4, 2016 at 05:27

my static blocks is also not functioning properly. it doesn’t allow me to choose front editor so i cant create my footer.

#123924 Copied

Eva Kemp

Participant

May 4, 2016 at 11:11

Hello,

I’ve disabled “Full page sections” option in your home page editor. Please check the page now.
Also you have to update VC plugin via FTP https://www.8theme.com/download-plugins/ as there was incompatibility issue between WordPress 4.5 and old VC version.

Regards,
Eva Kemp.

#123960 Copied

otk

Participant

May 4, 2016 at 14:31

Hello Eva,

Thanks so much. So if I do that update will it fix the static block issue so I can create the footer?

Would you be able to provide me with the menu image size you have for the mega menu?

Thanks

Cory

#124003 Copied

Eva Kemp

Participant

May 4, 2016 at 15:17

Hello,

Yes, the issue with static block and VC should be fixed after plugin update.
We used image with sizes 250px × 295px for mega menu.

Regards,
Eva Kemp.

#124010 Copied

otk

Participant

May 4, 2016 at 15:38

Thanks. One last question. How do I get new and expired icons to show up in the main menu like how you have In the demo?

Thanks

Cory

#124014 Copied

Eva Kemp

Participant

May 4, 2016 at 17:52

Hello,

Please read how to add label icons in the menu https://www.8theme.com/demo/docs/woopress/#!/primary_menu “8.4 Menu Labels” .

Regards,
Eva Kemp.

#124033 Copied

otk

Participant

May 9, 2016 at 12:41

Hello Eva,

My website won’t let me add or make changes to the navigation. When I go to the menu section and make my changes and then hit save. It redirects me to my home page and no changes save.

Thanks,

Cory

#124673 Copied

Eva Kemp

Participant

May 10, 2016 at 13:26

Hello,

Please check if the same issue persists with other themes or only with ours.
Let us know the result.

Regards,
Eva Kemp.

#124917 Copied

otk

Participant

May 10, 2016 at 13:29

Hi it’s only with your theme. I’ve never had this issue before. I’ve tried to uninstall the other themees as I only want to use yours.

Can you fix?

Thanks.

#124918 Copied

otk

Participant

May 10, 2016 at 14:06

Hi Eva,

If just tested it and added a random page to the menu and it did the same error. It brought me right to the home page with nothing be saved.

Please help as I was hoping to launch the website this week and the menu is all wrong.

Thanks a lot.

Cory

#124943 Copied

Eva Kemp

Participant

May 11, 2016 at 08:36

Hello,

Please contact your hosting provider and ask them to change PHP Max Input Vars value from 1000 to 5000. After that check the menu.

Regards,
Eva Kemp.

#125069 Copied

otk

Participant

May 12, 2016 at 01:47

Hello Eva

I’ve done the above and the menu still wont save. please help 🙁

#125351 Copied

Eva Kemp

Participant

May 12, 2016 at 11:11

Hello,

I’ve activated Twenty Sixteen theme and tried to add a new menu item and there was the same issue, changes can’t be saved. So the problem persists not only with our theme but with default WordPress theme too.
You have to ask about it at WordPress forums.
https://wordpress.org/support/topic/cant-save-custom-menu
https://wordpress.org/support/topic/cant-add-menu-items-39

Regards,
Eva Kemp.

#125446 Copied

otk

Participant

May 12, 2016 at 13:02

Hello Eva,

So you guys won’t be able to help fix this issue? I have no clue what is going on. It started 3 days ago out of no where.

Cory

#125481 Copied

Eva Kemp

Participant

May 12, 2016 at 15:11

Hello,

The problem may be related to your server configuration because the same issue persists with default WordPress theme too, not only with ours.
Ask your hosting provider support to check error logs and refer to WordPress forums.

Regards,
Eva Kemp.

#125520 Copied

otk

Participant

May 12, 2016 at 18:12

Could I pay you guys to fix it?

I really don’t understand what these forums are asking me to do.

Please, please, please.

#125541 Copied

Jack Richardson

Support staff

May 13, 2016 at 08:54

Hello,

Please take our apologies, but as we told you the issue isn’t related to the theme because it persists with other themes too, so it’s related to server configuration.
Ask your hosting provider support to check error logs what is causing the problem.

Best regards,
Jack Richardson.

#125621 Copied
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