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My phone menu is not working and there is error message on mobile view

This topic has 35 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Rose Tyler

Support staff

April 9, 2023 at 15:48

Hello, Mch,

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Kind Regards,
8theme team

#352771 Copied

mch

Participant

April 15, 2023 at 22:45

Hi

– I want 1front page/Home page with possibility of show casing some images of my art works like a slide, how to set up this one?

2- on menu:
– Nude Art Painting with sub menu of Prints and original ( I already created this)
-Calligraphy Farsi ( the same like above 2 sub menu Prints and Original, I already created this too)

I need to set up the links correctly, like all prints goes under prints and all original under original, how to set up this one?

for me the Page and Category are confusing, which one does what and how to set it up between my products and menu of website.

3- my contact is also not set up, would you please help me? I need contact me form under About me page.

Thank you

Thanks

#353415 Copied

mch

Participant

April 16, 2023 at 10:39

None of below works for me.
I need to send you snapshot.
Lightshot only gives me link to share on social media not a url to share here.
Gyazo is not free

Hello, Mch,

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Kind Regards,
8theme team

#353419 Copied

mch

Participant

April 16, 2023 at 10:44

I worked with a guy last time he was very quick and helpful, made my life way easier, is there any way he supports me on these request too?

#353420 Copied

mch

Participant

April 16, 2023 at 10:55

1- I need to change the style of drop menu too, I cant find the way.
I dont like the look of current drop menu.

2- I added a Calligraphy image, but it showing under Nude Art, I cant find a way to fix it. it should not show on home page and should show under Calligraphy prints. I have added this image to Prints Category under Calligraphy. What I do wrong?

Thanks

#353421 Copied

Rose Tyler

Support staff

April 18, 2023 at 08:25

Hello, Mch,

Sorry for the delay in answering.

Lightshot for browser – https://chrome.google.com/webstore/detail/lightshot-screenshot-tool/mbniclmhobmnbdlbpiphghaielnnpgdp?hl=en – click on this icon https://prnt.sc/-eX-ALrdXjuw to get link, also, Lightshot can be installed on your computer – https://app.prntscr.com/en/index.html
https://gyazo.com/download?lang=en – is free.

“I worked with a guy last time he was very quick and helpful, made my life way easier, is there any way he supports me on these request too?” – If you have a few questions, please submit for them new topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent a mess in this conversation and get help from different support members.

“– I want 1front page/Home page with possibility of show casing some images of my art works like a slide, how to set up this one?” – WPBakery is activated on your site, so you can use elements of this plugin, for example – https://prnt.sc/iVxY-oYnEawE

“for me the Page and Category are confusing, which one does what and how to set it up between my products and menu of website.” – go to Dashboard > pages – you will find all pages https://www.wpbeginner.com/glossary/page/#:~:text=A%20page%20in%20WordPress%20usually,allowed%20users%20to%20write%20posts.
Dasboard > Products > Categories, please read more – https://woocommerce.com/document/managing-product-taxonomies/
“like all prints goes under prints” – do you mean all products from “prints” category should be shown on 1 page? To open such page, go to product categories > click on view https://prnt.sc/BNashAP57OXi
To add product category page into the menu, go to Apperance > Menus > product categories > https://prnt.sc/stXMbxIq7QUI

“my contact is also not set up, would you please help me? I need contact me form under About me page.” – https://gyazo.com/55d5a464b579fb9ba6906381c46bf37c , we’ve renamed https://prnt.sc/y7xbpmMqNRAO and here is the result – https://prnt.sc/UmjeqGBD2M9w

Please read these articles also – https://xstore.helpscoutdocs.com/article/86-general-information https://xstore.helpscoutdocs.com/article/27-mega-menu

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#353547 Copied

mch

Participant

April 18, 2023 at 21:55

“– I want 1front page/Home page with possibility of show casing some images of my art works like a slide, how to set up this one?” – WPBakery is activated on your site, so you can use elements of this plugin, for example – https://prnt.sc/iVxY-oYnEawE

ANSWER: WP Bakery seems to have limited visual galleries, the style is not good enough, I need more attractive style.

“for me the Page and Category are confusing, which one does what and how to set it up between my products and menu of website.” – go to Dashboard > pages – you will find all pages https://www.wpbeginner.com/glossary/page/#:~:text=A%20page%20in%20WordPress%20usually,allowed%20users%20to%20write%20posts.
Dasboard > Products > Categories, please read more – https://woocommerce.com/document/managing-product-taxonomies/

ANSWER: I know all these, I need you to set it for me and show me how to do it later for myself.
I will have 2 Main products, each of these products will have 2 sub products
Painting Then under Painting there are 2 category as dropdown menu ( Print and Original), if this is not possible to set I can go with 2 main group of Art prints and Originals only. Let me know please Thanks

#353677 Copied

Rose Tyler

Support staff

April 19, 2023 at 10:45

Hello, Mch,

Thank you for your response.

1/ You can activate Massive Addons for WPBakery Page Builder plugin to get more elements. You can find examples on this page – https://massive.mpcthemes.net/ https://gyazo.com/4e5cf61a1441cf56487e0f4e88db1018

2/ Do you mean a main category with 2 sub-categories? Here is an example on your site – https://prnt.sc/vTfykJRy-T3Q , then we added them in your menu – https://prnt.sc/1EGhNqlVq3tN , here is the result – https://prnt.sc/Y1H7BLes_Mxx

Sorry, but additional customization or content management is not included in our basic support scope. We are able only to guide you with theme options. If you need personal customization you need to hire a developer or content manager.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#353749 Copied

mch

Participant

April 19, 2023 at 20:21

Okay Thanks

#353870 Copied

mch

Participant

April 19, 2023 at 20:45

Your Guidance was wrong.

I had to create page and add those pages like Menu, each of these pages will be full ecommerce collection of products, now with category set up I cant.

I want really good looking product gallery to be able to set the prices and product information and etc, the current one is not good enough. what else we have that I can use?

#353871 Copied

mch

Participant

April 19, 2023 at 20:55

I created the Pages and add them as main Menu, how I can connect Categories to the these menu/Page?

I want when I add Products under Category of Print it shows under Menu called Print. How can I do that?

#353872 Copied

mch

Participant

April 19, 2023 at 20:58

I created a Home page as my landing or main page, first page, how can I fix this? right now it shows the blog post.

Menu Contact is wrong also. This is not what I wanted.
I need Contact form within about page

#353873 Copied

Rose Tyler

Support staff

April 20, 2023 at 09:00

Hello, Mch,

Thank you for your response.

Please note that additional customization or content management is not included in our basic support scope. We are able only to guide you with theme options. If you need personal customization you need to hire a developer or content manager.

“Your Guidance was wrong.” – it was correct for adding product categories to the menu, if you want to add pages to menu, of course, you can do this. Menu creating is default functionality of WordPress, so you can find a lot of video tutorials online, or read our documentation.

“I want really good looking product gallery to be able to set the prices and product information and etc, the current one is not good enough. what else we have that I can use?” – please check our demos and provide URL of a page with the desired gallery, then we will be able to guide you.
Or provide any other example, for a better understanding of your request.

“I created the Pages and add them as main Menu, how I can connect Categories to the these menu/Page?” – edit the page and add Products element > select category in settings of that element, for example – https://prnt.sc/C2xQmpiDU1BT

“I want when I add Products under Category of Print it shows under Menu called Print. How can I do that?” – there are 2 ways: – add product category into the menu – https://prnt.sc/5HByCFlKDvWZ ; – https://prnt.sc/yf80Dm7NYPSk

“right now it shows the blog post.” – Dashboard > Settings > Reading > Your homepage displays > A static page (select below Home and Blog pages)

“Menu Contact is wrong also. This is not what I wanted.
I need Contact form within about page” – please describe your request in more detail. Do you want to add a contact form to the content of the About us page? If so, just edit the page and add the appropriate element – https://prnt.sc/qI5Sfn-clpB2

Kind Regards,
8theme team

Please contact administrator
for this information.

#353913 Copied

mch

Participant

April 20, 2023 at 22:08

I feel you some cases don’t understand me well and that is taking my time. I want to get help from some one esle? Is that possible?

It is not my first time I m getting help, my experience was very different.

#353997 Copied

Rose Tyler

Support staff

April 21, 2023 at 07:57

Dear, Mch,

We are sorry to hear that you are unhappy with the answers you have received.
We always strive to help our customers in any way we can. Since you are creating your own website, please follow our recommendations and do not ignore them when we ask you to read the documentation.

We provide theme support for 6 months from the date of purchase. During these 6 months, we will assist those who may need additional information about the theme’s options and features, or are having unresolved difficulties with the template. Our support team is always at your service. Note: We are unable to provide support for code customization or third-party plugins!
If you need advice about anything other than minor template customization, or if you wish to implement new functions, or make the theme compatible with third-party plugins, you should request the help of a developer.

“didnt worth my money.” – we already offered a refund to you, because we want that our customers be happy.

We apologize if our response was not clear. Could you please provide more information on what was not understood? Specifically, were you able to add the Products element of a page and add that page into the menu?

We asked you for examples, to be able to guide you better, please reply back with examples of the desired result.
We are waiting for your reply.

Kind Regards,
8theme team

#354018 Copied
Tagged: error message, mobile view, phone menu, themes, woocommerce, wordpress
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