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Multiple Headers Issue - by Chris - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 5 years ago ago by Chris

Chris

Participant

December 1, 2020 at 14:10

Hi!
I would like to report some problems with Multiple Headers.
1. After duplicating the primary header, it’s not copying all the settings (including styles, settings). I tried it approx. 5-6 times, but at the end I must set all the other settings manually.
2. The Multiple Headers section, after clicking on the Edit button on the second language header, its EXTREMLY slow every time.
3. Finally, I set up my Slovak language header for the site (primary is Hungarian), saved it and it worked. With one exception. I set my newly created Slovak Mobile menu in the Slovak menu header Mobile Section, but nothing happened in the frontend. Cleared all the page, browser caches, checked it on mobile too, nothing happened.
4. After that, i tried it set up once again, everything in the Slovak header changed to hungarian, and the Multiple Header not loading up any more 🙁
https://mikofood.sk/wp-content/uploads/2020/10/MultipleHeaders.mp4

Can you help me solve these issues? The site is almost finished, but i stucked here and can’t hand over the work to the owners.

Thank you so much!

Please, contact administrator
for this information.

#262048 Copied Theme version: 7.2

6 Answers

Chris

Participant

December 2, 2020 at 10:06

Hi!

I tried to delete that wrong header and make a new header from primary header again with duplicating.
Two problem again:
1. The duplicating not working correctly with all styles and parameters.
2. Can’t Save and Publish the header.. (tried to wait an hour, nothing happened..)

Here is the video about issue:
https://mikofood.sk/wp-content/uploads/2020/10/MultipleHeaders-NoSaving.mp4

Can you help me please solve this issue?

Thank you so much!
Nice theme, love it, but I can’t finish because of these problems.

#262156 Copied

Chris

Participant

December 2, 2020 at 13:29

Can I ask some information about solution? Working on it, or its unknown issue and hard to solve?

#262215 Copied

Olga Barlow

Participant

December 2, 2020 at 18:11

Hello,

Take our apologies for the delay in answering. We need more time to find out what is the reason of the mentioned issue. Could you, please, provide us with the server error log? I see the 502 error in console http://prntscr.com/vuh3j0 and we need to understand what error appears in the server logs.

Regards

#262284 Copied

Chris

Participant

December 2, 2020 at 18:39

Hi!
No problem, thank you for checking the issue.
Here is the copied error log on the site:
https://mikofood.sk/error_log

Thanks!

#262294 Copied

Olga Barlow

Participant

December 3, 2020 at 09:33

Hello,

There is the following error in your changelog that is the reason of the problem
[substitute:error] [pid 1312] AH01328: Line too long, URI /wp-admin/admin-ajax.php, referer https://...../wp-admin/customize.php?autofocus%5Bpanel%5D=header-builder
It caused by the server limit SubstituteMaxLineLength. We already had the clients with such issue https://www.8theme.com/topic/internal-server-error-2-2/#post-234594 Contact your hosting provider and ask to increase the mentioned limit to 10 or 20MB. It helped the client.

Regards

#262358 Copied
Chris

Participant

December 3, 2020 at 11:48
Thank you so much!

I put in my .htaccess following code:

<IfModule mod_substitute.c> SubstituteMaxLineLength 20M </IfModule>

It solved the problem!
#262396 Copied
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