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Moving to new domain - by Hobbykwekers - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Olga Barlow

Hobbykwekers

Participant

August 31, 2017 at 20:35

We have been developing our site on http://www.aquainfo.org/test/ and we would like to move our site to http://www.aquainfo.nl before it goes live. We have deactivated the old domain and activated the new but it doesn’t work.

#171286 Copied

14 Answers

Hobbykwekers

Participant

August 31, 2017 at 20:39

Sorry, wasn’t done typing yet and cant edit my post? Additional info in private section.

Please, contact administrator
for this information.

#171287 Copied Theme version: 4.4 WooCommerce version: 3.1.2

Rose Tyler

Support staff

September 1, 2017 at 09:17

Hello,

Please try to activate theme now.

Regards

#171324 Copied

Hobbykwekers

Participant

September 1, 2017 at 09:24

Hi Rose,

I activated the theme but I don’t get to see the theme settings?

http://prntscr.com/gfpy7u

#171325 Copied

Rose Tyler

Support staff

September 1, 2017 at 09:29

Please try to disable 3rd party plugins and then check.
Also, provide wp-admin access in Private Content.

Regards

#171329 Copied

Hobbykwekers

Participant

September 1, 2017 at 09:37

I have disabled all plugins accept Xstores, no luck unfortunately, admin access in private content.

Please, contact administrator
for this information.

#171330 Copied

Rose Tyler

Support staff

September 1, 2017 at 09:45

Please check theme requirements http://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements and update your server settings according to these requirements.

Regards

#171332 Copied

Hobbykwekers

Participant

September 1, 2017 at 10:23

I changed my php settings to match the minimum requirements, still not working?

#171342 Copied

Rose Tyler

Support staff

September 6, 2017 at 08:39

Hello,

Sorry for the long delay.
As I see, you changed theme on http://www.aquainfo.nl. Please activate xstore and we will try to solve the problem with Theme Options on your site.

Regards

#171706 Copied

Hobbykwekers

Participant

September 7, 2017 at 08:51

Hi Rose,

We run in to a couple of problems after moving the website. Only way to get back control was to remove the entire theme and plugins. We tried to reinstall Xstore:

– upload theme in Zip format – no succes, gives an error
– upload theme with FTP – upload succesful
– setup theme gives message: thanks for activation
– install child theme
– hangs on installing plugins – this may take 2 minutes…..after 30 minutes aborted setup myself. Site gives Error 500, not possible to get back into admin part to change back to old theme. Had to change the theme in Myphp to regain access to the site…

I re-uploaded the theme with FTP but I am not sure what to do now?

#171797 Copied

Hobbykwekers

Participant

September 7, 2017 at 14:07

Hi, sorry if I am being impatient but I am available today and back to work tomorrow. I need some help to install the Xstore template as I have run out of options.

The theme has already been uploaded through FTP but hangs on the plugins….

Please, contact administrator
for this information.

#171857 Copied Theme version: 4.5 WooCommerce version: 3.1.2.

Hobbykwekers

Participant

September 7, 2017 at 16:04

I just don’t get it….why answer questions 5 minutes after they are posted about a simple translation and let other customers wait who cant even install after moving the website??? Maybe its me but you keep me waiting again….I feel disappointed.

#171874 Copied

Olga Barlow

Support staff

September 7, 2017 at 16:27

Hello,

Seems you did not upload all the files during FTP installation. Check now, please.
To install the theme via Dashboard, you need to increase max upload size to 30Mb.

Regards

#171877 Copied

Hobbykwekers

Participant

September 7, 2017 at 16:30

Thank you very much!

I will adjust max upload size and start working on my site!

edit: max upload file size was already larger then required: upload_max_filesize = 64M

#171878 Copied

Olga Barlow

Support staff

September 7, 2017 at 17:53

Hello,

Increase PHP post max size. At present, it is 8MB only.

Regards

#171888 Copied
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