Return to previous page

Mobile menu takes a while to load and does not scroll on iPhone

This topic has 31 replies, 6 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

lovetalavera

Participant

June 29, 2020 at 08:26

Hello, sorry for not answering quickly. I pass him the credentials of my website and ftp:

thank you!

Please contact administrator
for this information.

#242504 Copied

lovetalavera

Participant

June 29, 2020 at 15:00

However, to inform you that in https://biciobiker.es/tienda the menu scroll works correctly, however in the home page of the web it does not work well.

#242562 Copied

Olga Barlow

Support staff

June 29, 2020 at 17:37

Hello,

Thank you. Yes, we saw that. We think that problem could be related to Revolution slider settings but need to check this theory. Could you, please, log in to your Cloudflare account http://prntscr.com/t8lmsf to allow us to flush the CDN cache?

Regards

#242602 Copied

lovetalavera

Participant

June 30, 2020 at 08:31

Hi, I can’t do this as my Cloudflare account is managed by an outside company and I don’t have access to those services. However, I can ask them to empty the cache themselves when you tell me. Sorry I can’t pass these credentials.

#242665 Copied

Olga Barlow

Support staff

June 30, 2020 at 09:29

Hello,

Could then you ask them to enable dev mode in the Cloudflare settings? This mode allows to avoid caching for some time.

Regards

#242671 Copied

lovetalavera

Participant

June 30, 2020 at 09:49

ok, developer mode is already enabled for 2 hours. They have also purged the CDN cache, if you need anything else please tell me.

#242674 Copied

Olga Barlow

Support staff

July 9, 2020 at 15:35

Hello,

Check now.

Regards

#243844 Copied

lovetalavera

Participant

July 13, 2020 at 08:56

Sorry it still doesn’t work well. I just tried it on my iPhone X and the menu does not scroll well, it continues to do poorly. Do you guys try it on an iPhone X? I have tried it on a real phone and it does not work. If you are doing it through the pc through some page as a responsinator, do not trust. You guys must test on a real iPhone X. It works on Android, but not on iPhone.

#244241 Copied

Olga Barlow

Support staff

July 13, 2020 at 19:35

Hello,

We tested using the iPhone, not an emulator, or Android device. And after our fix, it works fine for all the pages, not for the shop page only. Could you clear the cache of your browser?

Regards

#244299 Copied

lovetalavera

Participant

July 15, 2020 at 12:26

I have tried again on my iPhone and it does not load well at home. I put a link to a video recording the screen. If you observe, in the home of the web it moves little by little, without being fluid. Then I do the same in the online store and that works well.

Vídeo: https://we.tl/t-NNnIwrmoTC

Thank you!

#244478 Copied

Olga Barlow

Support staff

July 16, 2020 at 17:21

Hello,

Try now, please.

Regards

#244594 Copied
1 2

Viewing 31 results - 21 through 31 (of 31 total)