• 

  Kathy

  Participant

  January 28, 2015 at 15:14

  On the login areas — for example, the Sign In page and top of the Checkout page — the error messages are not displaying if user does not input User Name or Password correctly.
  Can you help with this?
  Credentials are below if you need to look at any of my files.

  Please, contact administrator
  for this information.

  #37837 Copied
  7 Answers
  

  Robert Hall

  Participant

  January 28, 2015 at 15:41

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content as well.

  Regards,
  Robert Hall.

  #37844 Copied
  

  Kathy

  Participant

  January 28, 2015 at 17:01

  see below

  Please, contact administrator
  for this information.

  #37866 Copied
  

  Eva Kemp

  Participant

  January 28, 2015 at 17:14

  Hello,

  We can’t connect to FTP as the login details are incorrect.
  Please check them.

  Thank you.
  Regards,
  Eva Kemp.

  #37874 Copied
  

  Kathy

  Participant

  January 28, 2015 at 17:33

  sorry; plz try again:

  Please, contact administrator
  for this information.

  #37880 Copied
  

  Eva Kemp

  Participant

  January 28, 2015 at 22:14

  Hello,

  Some plugin is causing the issue.
  Try to deactivate them one by one to find it out.

  Thank you.
  Regards,
  Eva Kemp.

  #37946 Copied
  

  Kathy

  Participant

  January 30, 2015 at 18:20

  If anyone else has this issue -it was the iThemeSecurity plugin; I deleted it.

  Thanks again for the help!

  #38467 Copied
  

  Eva Kemp

  Participant

  January 30, 2015 at 18:54

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

  #38470 Copied
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