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Loading issue with parts of the Header Builder

This topic has 7 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Elena

Elena

Participant

January 29, 2022 at 15:37

I would like to edit some content of the Header Builder, but following part are not loading:
– Search
– Wishlist
– Mobile Menu
Whenever Im clicking on the symbols the builder is loading continuously

#315537 Copied Theme version: 4.0.12

6 Answers

Rose Tyler

Support staff

January 29, 2022 at 16:01

Hello,

Please provide URL of your site and temporary wp-admin access.

Regards

#315538 Copied

Elena

Participant

January 29, 2022 at 17:25

Hi,

thanks very much for your response.
Sorry Im very new to the support topic; with wich email address can i create the wp-admin access? And which role do you need?
The URL: https://amifourteen.de/

Best regards
Elena

#315546 Copied

Rose Tyler

Support staff

January 30, 2022 at 08:28

Hello,

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#315574 Copied

Elena

Participant

January 30, 2022 at 11:47

Thank you very much

Please contact administrator
for this information.

#315590 Copied

Rose Tyler

Support staff

January 30, 2022 at 17:02

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this situation is not caused by a plugin, provide temporary FTP access (contact your hosting provider and ask for FTP host, FTP username, and FTP password).

Regards

#315607 Copied

Elena

Participant

January 31, 2022 at 09:24

That worked, thank you very much!

#315624 Copied
Tagged: header builder, loading issue, solution, template, woocommerce, wordpress
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The issue related to '‘Loading issue with parts of the Header Builder’' has been successfully resolved, and the topic is now closed for further responses

Loading issue with parts of the Header Builder

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