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LayerWP Wont Allow to Change Images - by kyleviljoen

This topic has 4 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Robert Hall

  • Avatar: kyleviljoen
    kyleviljoen
    Participant
    February 12, 2015 at 10:03

    Good day,

    I’m wanting to update my images in each slide in LayerWP but when I select the background tab to view the media library, the screen greys out and nothing loads after.

    Also when trying to rename the slider, it loads a blank page and nothing after.

    Tried using Chrome, Safari, Internet Explorer on Mac and Windows.

    Regards,
    Kyle

    #41477 Copied
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 12, 2015 at 10:12

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    #41483 Copied
    Avatar: kyleviljoen
    kyleviljoen
    Participant
    February 13, 2015 at 14:38

    Hi Robert,

    Please, contact administrator
    for this information.
    #41962 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 13, 2015 at 14:43

    Hello,

    You’re using old theme and plugins versions. Please update.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.
    Don’t forget to make backup your site before updating.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k
    The video tutorial is for Legenda theme, but the process is identical.

    Regards,
    Robert Hall.

    #41964 Copied
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