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Layerslider won’t install because destination folder already exists

This topic has 16 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

  • Avatar: emmie
    emmie
    Participant
    June 20, 2014 at 22:28

    Hey guys! Having trouble figuring this out when attempting to install layerslider. It says:
    “Unpacking the package…
    Installing the plugin…
    Destination folder already exists. /home/content/p3nexnas05_data03/56/2130956/html/wp-content/plugins/LayerSlider/
    Plugin install failed.”

    I actually uploaded the “LayerSlider.zip” that was hidden in the documentation folder of the theme folder. Do you know what’s up? Thanks in advance!

    #7639 Copied
    15 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 21, 2014 at 07:47

    Hello,

    Please provide us with wp-admin and FTP access in Private Content and we’ll take a look at your problem.

    Regards,
    Jack Richardson

    #7649 Copied
    Avatar: emmie
    emmie
    Participant
    June 22, 2014 at 22:25

    Hi Jack, please find my login details below. thanks.

    Please, contact administrator
    for this information.
    #7704 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 23, 2014 at 07:10

    Hello,

    Please provide us with FTP credentials as well.

    Regards,
    Jack Richardson

    #7707 Copied
    Avatar: emmie
    emmie
    Participant
    June 24, 2014 at 20:43

    Please find FTP details below. Thank you

    Please, contact administrator
    for this information.
    #8003 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 25, 2014 at 07:48

    Hello,

    We’re unable to connect with provided credentials. Please check them!

    Regards,
    Jack Richadrson

    #8028 Copied
    Avatar: emmie
    emmie
    Participant
    June 25, 2014 at 15:00

    Hi there, I have provided both Database and SFTP that I obtained through GoDaddy’s hosting account gateway below. Hope these work, thank you!

    Please, contact administrator
    for this information.
    #8076 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 25, 2014 at 15:09

    Hello,

    We’ve installed LayerSlider for you. Please check it!

    Regards,
    Jack Richardson

    #8078 Copied
    Avatar: emmie
    emmie
    Participant
    June 25, 2014 at 16:21

    Thanks! Layerslider is installed. However, how do I make the slider perform the way the blanco website template is performing? I went in to layerslider editor and went through the selection of skins they have thinking it would change, but it never did. Where can I customize it?

    thank you for all your help.

    #8089 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    June 25, 2014 at 17:20

    Hello,

    You can import LayerSlider from the archive folder you downloaded with the theme.
    Please read our documentation: https://www.8theme.com/demo/docs/blanco/index.html#!/slideshow

    Regards,
    Eva Kemp.

    #8099 Copied
    Avatar: emmie
    emmie
    Participant
    June 25, 2014 at 18:36

    Thanks, are there instructions? I read the link you posted but all it mentioned was:
    “If you want, you may use our demo slides by importing the Blanco-Layer-Slider.zip file.”

    How do you import? I tried to import the blanco slider through the revolution slider section but it came up as an error.

    What’s the difference between layersliderWP and revolution slider?

    thanks again.

    #8103 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    June 25, 2014 at 20:13

    Are you using LayerSlider or Revolution Slider on your site?
    If you want to import LayerSlider from our demo, you need find the txt file in the theme archive > Documentation folder and copy the content of the blanco-layer-slider-sample.txt file to the section showed on the screenshot in admin panel > LayerSlider WP

    Regards,
    Eva Kemp.

    #8108 Copied
    Avatar: emmie
    emmie
    Participant
    June 26, 2014 at 17:41

    OK. Perfect. I did that, but it still does not appear on the home page though? (my ID is 25 if that makes a difference)
    thank you

    #8212 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    June 26, 2014 at 18:08

    Hello,

    I’ve changed the id for layerslider shortcode on your home page:

    Please check the site.

    Regards,
    Eva Kemp.

    #8213 Copied
    Avatar: emmie
    emmie
    Participant
    June 26, 2014 at 18:27

    ah, that’s perfect. thanks!

    #8214 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    June 26, 2014 at 18:36

    You’re welcome.

    Regards,
    Eva Kemp.

    #8216 Copied

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The issue related to '‘Layerslider won’t install because destination folder already exists’' has been successfully resolved, and the topic is now closed for further responses

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