Issues with Theme Loading and Performance

This topic has 6 replies, 3 voices, and was last updated 4 weeks, 1 days ago ago by Andrew Mitchell

  • Avatar: BIMAI
    BIMAI
    Participant
    June 18, 2024 at 14:44

    Hi,

    I am having issues with the theme. I recently purchased it and only installed it, but I haven’t been able to make any modifications.

    The theme options do not load; they keep loading indefinitely and nothing happens. I tried to edit a page, and everything works very slowly; at times, everything freezes.

    I don’t have any third-party plugins installed except for “CMP – Coming Soon & Maintenance Plugin”.

    The problem started with the Pizza TPL.

    I hope you can help me resolve this issue soon.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    June 19, 2024 at 07:40

    Dear @BIMAI,

    We hope this message finds you well.

    We have reviewed the Theme Options concerning the issue you reported about the indefinite loading. Unfortunately, we were unable to replicate the problem. For your reference, we have recorded a video demonstrating the functionality, which can be viewed here: [https://www.awesomescreenshot.com/video/28764973?key=33684d537ac36ef0cde44463b128edfe](https://www.awesomescreenshot.com/video/28764973?key=33684d537ac36ef0cde44463b128edfe).

    To enhance the performance of the XStore theme, we recommend reviewing the following articles:
    – [How to Speed Up My Website](https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website)
    – [How to Improve WP Rocket Settings with XStore](https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore)

    Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: BIMAI
    BIMAI
    Participant
    June 22, 2024 at 15:07

    Hi,

    I reviewed all the articles you provided but I haven’t been able to resolve anything.

    I only have the plugins required by the installed demo. There is no cache since I haven’t been able to make any modifications. I haven’t uploaded any images other than the ones that come with the demo.

    As for the hosting, my site is hosted on Hostinger. I don’t know if you have had other error experiences with this hosting provider, but from their end, they don’t see any issues that would cause the site to keep loading indefinitely.

    Avatar: Justin
    Luca Rossi
    Support staff
    June 24, 2024 at 09:29

    Dear BIMAI,

    Could you kindly specify the changes that you were unable to implement? This will allow us to examine the issue more thoroughly within the Theme Options.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: BIMAI
    BIMAI
    Participant
    June 25, 2024 at 17:12

    Hi there, I reinstalled wordpress and now the site works fine. I apologize for the inconvenience.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 25, 2024 at 17:12

    Dear BIMAI,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

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