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Issue Woocommerce extension Variation Swatches and Photo after the upgrade theme

This topic has 12 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

heelsfootwear

Participant

May 15, 2015 at 13:16

I’m currently using the WooCommerce Variation Swatches and Photos plugin. I has the version Blanco Theme 2.9 and working fine the plugin, currently upddate the theme to version 3.1 and my plugin not working. the issue is show variation but when i select go to the top page.

My site is heelsfootwear.com is it possible for you help me to fix this issue? Thank you.

#64173 Copied Theme version: 3.1 WooCommerce version: 2.3.8

11 Answers

Robert Hall

Support staff

May 15, 2015 at 13:24

Hello,

Please provide us with link to page where you have this issue and wp-admin access in Private Content.

Regards,
Robert Hall.

#64174 Copied

heelsfootwear

Participant

May 19, 2015 at 02:25

Hi Robert

i send the credentials in private content, thanks for your help.

Best Regards,
Leonard

Please, contact administrator
for this information.

#64652 Copied Theme version: 3.1 WooCommerce version: 2.3.8

Robert Hall

Support staff

May 19, 2015 at 09:10

Hello,

Sorry, but your credentials aren’t correct.

Regards,
Robert Hall.

#64694 Copied

heelsfootwear

Participant

May 20, 2015 at 12:49

The credentials uin the private content.

Please, contact administrator
for this information.

#64980 Copied Theme version: 3.1 WooCommerce version: 2.3.8

Eva Kemp

Support staff

May 20, 2015 at 14:26

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#64994 Copied

heelsfootwear

Participant

May 20, 2015 at 16:08

Done in private content

Thanks

Please, contact administrator
for this information.

#65021 Copied

Robert Hall

Support staff

May 20, 2015 at 16:23

Hello,

As I see you’re using two Blanco themes. Please remove the old version and try to reupdate new theme.
Don’t forget to make backup your site before updating.

Regards,
Robert Hall.

#65028 Copied

heelsfootwear

Participant

May 28, 2015 at 08:11

my plugin not working. the issue is show variation but when i select go to the top page.

I install again all plugins and theme but not work.

My site is heelsfootwear.com is it possible for you help me to fix this issue? Thank you.

Please, contact administrator
for this information.

#66512 Copied Theme version: 3.1 WooCommerce version: 2.3.9

Eva Kemp

Support staff

May 28, 2015 at 11:53

Hello,

Unfortunately Blanco theme isn’t compatible with WooCommerce Variation Swatches and Photos plugin which you’re using.
You need add variations as described in Woocommerce article:
http://docs.woothemes.com/document/variable-product/

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#66600 Copied

heelsfootwear

Participant

May 28, 2015 at 13:02

iTS TO BAD THIS RESPONSE, I NMEED PLEASE TO DOWNLOAD THE BLANCO THEME 2.9 THIS VERSION ITS COMPATIBLE

I NEED YOUR HELP

BEST REGARDS

#66625 Copied

Eva Kemp

Support staff

May 28, 2015 at 16:38

Hello,

We’ve sent Blanco archive to your email address.
Please check it.

Regards,
Eva Kemp.

#66725 Copied
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