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Issue with Email Notifications for New Orders

This topic has 2 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Jack Richardson

Enmanuel Rostran

Participant

August 19, 2025 at 21:05

Hello XStore Support Team,

I hope you are doing well.

I am experiencing an issue with my store: when a new order is placed, I do not receive any email notifications. The system is not sending any notification emails to inform me about new orders.

Could you please help me investigate this problem and guide me on how to resolve it?

Thank you in advance for your assistance.

Best regards,
Enmanuel Rostran

Please, contact administrator
for this information.

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1 Answer

Jack Richardson

Support staff

August 20, 2025 at 07:29

Dear @Enmanuel Rostran,

Thank you for reaching out to us.

We have provided a response to your inquiry in the following forum post:
https://www.8theme.com/topic/issue-with-category-and-price-filters-in-products-archive/#post-452932

Regarding the issue with new order emails not being sent, we recommend testing this functionality using a default WordPress theme such as Storefront. Since you are not using our built-in email customizer, this will help determine whether the issue is related to the theme or to another component. Further guidance on this matter can also be found in the official WooCommerce documentation and support forums.

Have you had a chance to perform a test using a default theme? Additionally, we suggest verifying whether email sending functions are working correctly on your server. You may wish to contact your hosting provider for further assistance in this regard.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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