Issue with email display in top header – no mailto: link

This topic has 6 replies, 3 voices, and was last updated 2 weeks ago ago by Kestutis

  • Avatar: Kestutis
    Kestutis
    Participant
    June 20, 2025 at 09:31

    We’ve noticed an issue with the email address displayed in the top header of our website. Currently, instead of using a proper mailto: link, it is inserted as a simple element with the text info@sportofaze.lt.

    As a result:

    When users click the email, they expect to be able to send an email, but nothing happens since it’s not a clickable link.

    Additionally, Cloudflare attempts to obfuscate the plain email text, which creates a broken link to /cdn-cgi/l/email-protection that returns a 404 error. This negatively affects our SEO audit results (e.g., in Ahrefs).

    How can we fix this issue?
    Ideally, the email should be rendered like this:
    a href=”mailto:info@sportofaze.lt”>info@sportofaze.lt
    This would:

    Improve user experience by allowing one-click email access.

    Prevent SEO issues caused by the broken obfuscation link.

    Please let us know how we can resolve this.

    Images:
    https://prnt.sc/v9NN_kFRUh8E
    https://prnt.sc/nkIdqfqmDQUj

    Cache clreared also.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 20, 2025 at 09:43

    Hello,

    Thank you for reaching out to us.

    In order to resolve your issue, please navigate to XStore >> Theme Options >> Header builder >> Contacts element and delete the existing elements then add them again from scratch.

    As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

    If the issue persists after following these steps, we kindly ask you to provide us with FTP access so we can investigate further.
    https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

    Warm Regards,
    The 8Theme Team

    Avatar: Kestutis
    Kestutis
    Participant
    June 20, 2025 at 09:57

    I tried but no effects

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 20, 2025 at 12:42

    Dear @Kestutis,

    We hope this message finds you well.

    We would like to inform you that the current header element utilizes a different structure for displaying its components. However, we have implemented the requested changes using the “Widget 01” element within the header builder. You may now review the results at your convenience.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Kestutis
    Kestutis
    Participant
    June 20, 2025 at 12:50

    Very thank you.

    Avatar: Kestutis
    Kestutis
    Participant
    June 20, 2025 at 12:50

    Thanks for the support! My topic “Issue with email display in top header – no mailto: link” has been successfully resolved.

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The issue related to '‘Issue with email display in top header – no mailto: link’' has been successfully resolved, and the topic is now closed for further responses

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