Issue with Elementor Editing After Update

This topic has 2 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by Rose Tyler

  • Avatar: mohammed fathi
    mohammed fathi
    Participant
    February 3, 2024 at 11:25

    Hello Support Team,

    I hope this message finds you well. I am experiencing an issue with Elementor after performing an update. I am unable to edit with Elementor, and after the update, I encounter a white screen.

    Your assistance in resolving this matter would be greatly appreciated.

    Thank you,

    Files is visible for topic creator and
    support staff only.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2024 at 12:01

    Hello,

    Thank you for reaching out to us. We are sorry to hear that you are experiencing difficulties with Elementor after the recent update. We understand how important it is to have a smoothly functioning editing environment, and we are here to help.

    Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Additionally, please furnish us with the URL, temporary wp-admin and FTP credentials for your site to facilitate our investigation.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.