Issue Accessing “Products” Tab in Dashboard

This topic has 7 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

  • Avatar: Crispy123
    Crispy123
    Participant
    March 16, 2025 at 23:46

    Dear Support Team,

    I have an issue with my administrator account where I cannot access the “Products” tab in the dashboard. I have tried multiple browsers, but the problem persists. However, when I log in with a different administrator account, everything works fine. Could you please check if there is an issue with my account?

    Thank you in advance.

    Best regards,

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 17, 2025 at 08:16

    Hello, Crispy123,

    Thank you for reaching out to us.

    The first thing we recommend you do is to resolve the following issue: https://prnt.sc/n1U5ZGxkv89K Additionally, the following article may be useful to you – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

    Warm Regards,
    The 8Theme Team

    Avatar: Crispy123
    Crispy123
    Participant
    March 17, 2025 at 12:45

    Good day, we had already increased the PHP memory limit to 256. What do you recommend as the optimal memory limit for further expansion?

    Additionally, since today’s small update, the layout of our website is completely broken. Images are attached.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 17, 2025 at 13:09

    Hello, Crispy123,

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Crispy123
    Crispy123
    Participant
    March 17, 2025 at 13:36

    Hello 8Theme Team,

    As soon as we activate the Elementor Pro plugin, the entire website goes down immediately. Please test this yourself to verify the issue.

    Looking forward to your feedback.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 17, 2025 at 13:40
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 14:28

    Dear Crispy123,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

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