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Internal Server Error due to Plugin Installation

This topic has 7 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

  • Avatar: cleversyntax
    cleversyntax
    Participant
    February 7, 2015 at 20:17

    Downloaded WooPress theme via themeforest and manually installed it via FTP (worked). Site rests on a mydomain server. Started up the site and began installing pluggins. Went smoothly till I installed Visual Composer and WooCommerce. Basically boiled down to the 3 pluggins that totally CRASH the admin panel (internal server error). I individually tested it down to the plugins that were the issue causing. Listed below.

    Diagnosed Plugins:
    Visual Composer (REQUIRED)
    Ultimate Visual composer add-on (REQUIRED)
    WooCommerce (Additional to run an eCommerce site)

    To recap, installing these plugins caused an INTERNAL SERVER ERROR (no number code). Have to manually delete via FTP to get the admin panel back up to the dashboard.

    It can’t be the plugins fault because hundreds of thousands of people use these for their sites.

    Help me fix this! What the heck do I do without those key pluggins on my website???

    #40346 Copied
    6 Answers
    Avatar: cleversyntax
    cleversyntax
    Participant
    February 7, 2015 at 20:20

    To add to this issue, I just encountered ANOTHER ISSUE. When i click Appearance > Customize it has an internal server error. WHAT THE HECK!!!!

    #40348 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    February 7, 2015 at 20:31

    Hello,

    The problem may be caused by server configuration at your host, especially it’s related to memory_limit value.
    Please ask your host to check it and increase this value.

    Thank you.
    Regards,
    Eva Kemp.

    #40350 Copied
    Avatar: cleversyntax
    cleversyntax
    Participant
    February 7, 2015 at 21:50

    I have 100M of memory limit. Is that not enough???? The host told me its on the theme or the plugin. Need a better solution.

    #40356 Copied
    Avatar: cleversyntax
    cleversyntax
    Participant
    February 7, 2015 at 21:52

    Really don’t need a finger pointing match. Just need help.

    #40357 Copied
    Avatar: cleversyntax
    cleversyntax
    Participant
    February 7, 2015 at 23:07

    Issue is fixed. Thanks for the help

    #40364 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    February 8, 2015 at 20:11

    Hello,

    We’re glad you’ve found the solution.
    If there are any questions feel free to contact us.

    Thank you.
    Regards,
    Eva Kemp.

    #40391 Copied

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