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Installation problems with Blanco theme - by neelz-1551

This topic has 25 replies, 2 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

neelz-1551

Participant

August 21, 2014 at 15:08

Hi I am having problems installing the Blanco theme. I downloaded the file and selected only the zip file with the css stylesheet to upload. After uploading and activating the theme, I am getting a blank white screen and I am not able to access my admin menu or webpage. Please help

#13199 Copied

24 Answers

Eva Kemp

Support staff

August 21, 2014 at 15:44

Hello,

Please upload your theme archive into the themes folder via FTP and provide us with FTP credentials in Private Content. Also please give us access to wp-admin panel.
Thank you.

Regards,
Eva Kemp.

#13201 Copied

neelz-1551

Participant

August 21, 2014 at 16:21

As requested.

Please, contact administrator
for this information.

#13207 Copied

Eva Kemp

Support staff

August 21, 2014 at 16:39

Hello,

As I see your site is working fine and wp-admin panel is available for access.
Please clarify your issue with more details. And if you still need our help please provide us with the credentials to wp-admin panel as well.
Thank you.

Regards,
Eva Kemp.

#13210 Copied

neelz-1551

Participant

August 21, 2014 at 16:45

No I restored the files and database I had before in order to access the WP_admin menu. This is the theme I had before, not the one I purchased. The one I purchased is Blanco. It is not activated at the moment because there will be a white screen and no access to the admin menu. But it is installed.

#13214 Copied

neelz-1551

Participant

August 21, 2014 at 16:47

Please click on activate for the Blanco theme and see if you can figure out what the problem is. I keep getting a white screen

Please, contact administrator
for this information.

#13215 Copied

Eva Kemp

Support staff

August 21, 2014 at 17:24

I’m trying to log in to wp-admin panel via this link http://fashionistas-styles.com/wp-admin and using the login details you’ve provided, but I’m still getting the error that authentication failed.
Please provide us with the correct login details to wp-admin panel.
Thank you.

Regards,
Eva Kemp.

#13217 Copied

neelz-1551

Participant

August 21, 2014 at 17:35

Sent correction

Please, contact administrator
for this information.

#13220 Copied

Eva Kemp

Support staff

August 21, 2014 at 18:23

Hello,

Thank you for the correct access to wp-admin panel.
Could you please contact Godaddy and ask them for FTP login details?
Thank you.

Regards,
Eva Kemp.

#13224 Copied

neelz-1551

Participant

August 21, 2014 at 19:57

Is the FTP login details the same as username/password for the godaddy account or is it something different?

#13231 Copied

Eva Kemp

Support staff

August 21, 2014 at 20:03

They are different. You should have FTP account created. Godaddy support team should provide you with FTP access. Otherwise if you know how to get to File Manager via Godaddy panel please guide us.
Thank you.

Regards,
Eva Kemp.

#13232 Copied

neelz-1551

Participant

August 21, 2014 at 20:46

Found the info

Please, contact administrator
for this information.

#13233 Copied

Eva Kemp

Support staff

August 21, 2014 at 21:03

Thank you for the info but the credentials are incorrect. We’re getting the error:
Error: Authentication failed.

Please check them.
Thank you.

Regards,
Eva Kemp.

#13234 Copied

neelz-1551

Participant

August 21, 2014 at 21:14

This is the information they gave me. If its not working please go on my godaddy account and access the information from there. U can delete and re-install the theme if needed. I do not know how else to find this FTP information for u.

#13235 Copied

neelz-1551

Participant

August 21, 2014 at 21:36

This was stated on the godaddy site. Managed WordPress connects using sFTP over port 22. You cannot use the regular FTP configuration. I am using Managed wordpress

#13238 Copied

Eva Kemp

Support staff

August 21, 2014 at 21:55

I’m using 22 port, but getting “Authentication failed”. Are you able to connect using those credentials?

Regards,
Eva Kemp.

#13239 Copied

neelz-1551

Participant

August 21, 2014 at 23:48

No I don’t have any FTP software installed. Is there any other way you can help me with the theme?

#13244 Copied

neelz-1551

Participant

August 22, 2014 at 04:08

Hi please try these login details

Please, contact administrator
for this information.

#13252 Copied

Eva Kemp

Support staff

August 22, 2014 at 08:09

Hello,

Yes, now the FTP login details are correct. Have you changed wp-admin panel credentials? Now I’m unable to log in into there with the info you provided before.

Regards,
Eva Kemp.

#13277 Copied

neelz-1551

Participant

August 22, 2014 at 12:17

Hi the WP login was giving some problems,I had to reset the password. Please try this login info

Please, contact administrator
for this information.

#13296 Copied
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