Install of Royal, plugins fail to install

This topic has 3 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

  • Avatar: finleydesign
    finleydesign
    Participant
    December 22, 2021 at 12:16

    This is the third time now installing Royal and the plugins fail to install and the site crashes each time

    This seems to be an ongoing issue which would be great to resolve, installing themes on a regular basis with constant failures is getting painful!

    2 Answers
    Avatar: finleydesign
    finleydesign
    Participant
    December 22, 2021 at 12:18

    Error I get

    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 22, 2021 at 20:35

    Hello,

    Do you move theme from domain to domain or from localhost to production domain? Because this error appears only if you change the registration domain. To fix that you need to deactivate theme, then activate it again using your purchase code and then (it’s important!) go to Dashboard > Updates > click Check again link to clear the token cache. Try to update theme and plugin after that.

    Regards

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