Return to previous page

I want to change the background image, How I can

This topic has 21 replies, 4 voices, and was last updated 4 months, 3 weeks ago ago by Jack Richardson

Tanishq Imperia

Participant

July 8, 2025 at 08:19

Hey, I bought x store theme from theme forest and i want to change the background image, how i can

Files is visible for topic creator and
support staff only.

#449231 Copied

20 Answers

Alex Carter

Support staff

July 8, 2025 at 08:31

Hello,

Thank you for reaching out to us.

We would like to clarify whether you are referring to the slider featured in this demo version: https://xstore.8theme.com/elementor/demos/sneakers/

Here is a video – https://gyazo.com/080fc2d91530a6ac69a835ace521a055

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#449234 Copied

Tanishq Imperia

Participant

July 10, 2025 at 10:57

Hey, I want to change both banner image, How I can

Files is visible for topic creator and
support staff only.

#449446 Copied

Rose Tyler

Support staff

July 10, 2025 at 12:48

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#449470 Copied

Tanishq Imperia

Participant

July 10, 2025 at 13:58

1. I want to know how to change the banner image
2. I have changed the global colour but, isn’t work
3. Logo size is more bigger, when I open website on desktop

I have attached all the screenshot with mention number, and the global colour code I want to keep #F2CD39, and kindly check 3 number issue

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#449482 Copied

Rose Tyler

Support staff

July 10, 2025 at 14:49

Hello,

Could you please assign the Administrator role to the user account you created for us?

Thank you in advance for your assistance.

Warm Regards,
The 8Theme Team

#449487 Copied

Tanishq Imperia

Participant

July 10, 2025 at 17:58

Done

#449504 Copied

Rose Tyler

Support staff

July 11, 2025 at 07:23

Hello,

We appreciate your prompt response.

1/ Theme options > Woocommerce > Shop > Shop page layout > Banner content https://prnt.sc/gicegt06tHaK and edit the static block – https://prnt.sc/Xu6PzqsghIgS > https://prnt.sc/yjcPu8GQQbGi

2/ Regarding the global colors shown in your screenshot: these settings apply only when local (element-specific) colors are not defined. Since demo content often includes predefined local color settings for individual elements, you may need to manually edit the content of pages, posts, and products. Please adjust the color settings within the respective element options accordingly – https://prnt.sc/Pj6yzBdI4P4y

3/ Concerning the logo display issue:
This is how your website’s logo appears on our end when we open the homepage using the Chrome browser on a desktop: https://prnt.sc/ayg2QyhY31jC
We are currently unable to identify any issues with the logo display.

To assist you further, could you kindly record a short video of your screen demonstrating the issue as it appears on your end? Additionally, please let us know which browser and device you are using to view your website.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#449531 Copied

Tanishq Imperia

Participant

July 12, 2025 at 09:26

Hey, I want to remove the green dot (Location: Left middle) The dot used for slider I don’t want use this feature.

and the person and text (Trading Bundle) move on hover, I want to fix this,

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#449650 Copied

Rose Tyler

Support staff

July 12, 2025 at 12:28

Hello,

Thank you for reaching out to us.

We are currently unable to access the wp-admin area of your website. Could you please confirm if any changes have been made to the login credentials or access settings?

Edit Slider Revolution > settings of navigation > bullets – https://prnt.sc/Zn7YL9KSGiAM
https://www.sliderrevolution.com/documentation/navigation-bullets/

Slider settings > hover on elements – https://www.sliderrevolution.com/documentation/mouse-hover-settings/

Warm Regards,
The 8Theme Team

#449659 Copied

Tanishq Imperia

Participant

July 14, 2025 at 06:59

Can you tell me, How I can remove hover animation

Files is visible for topic creator and
support staff only.

#449715 Copied

Rose Tyler

Support staff

July 14, 2025 at 08:22

Hello,

Thank you for reaching out to us.

If you have thoroughly reviewed our previous response and checked the settings mentioned in the documentation but are still unable to remove the animation, we kindly ask you to provide us with temporary wp-admin access that is working. This will allow us to directly review the settings on your website and assist you more effectively.

Warm Regards,
The 8Theme Team

#449722 Copied

Tanishq Imperia

Participant

July 15, 2025 at 11:08

Kindly remove the hover animation on mobile and desktop version

Please contact administrator
for this information.

#449890 Copied

Tanishq Imperia

Participant

July 15, 2025 at 11:29

Why here is showing same gmail two times, and how i can add logo of provide picture,
And i want to change the footer colour, I have mark that one

Files is visible for topic creator and
support staff only.

#449897 Copied

Alex Carter

Support staff

July 16, 2025 at 08:38

Hello,

We hope this message finds you well.

Please accept our apologies for the delayed response.

At the moment, we are unable to log in using the most recent access credentials you provided.

To edit the footer content, please navigate to:
XStore Builders > Footer > Edit Template
You may also refer to the following guide for assistance:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

Warm Regards,
The 8Theme Team

#449991 Copied

Tanishq Imperia

Participant

July 18, 2025 at 17:40

I have generated new password, now you are able to login

Please contact administrator
for this information.

#450240 Copied

Tanishq Imperia

Participant

July 18, 2025 at 18:41

Can you guide us, why the user isn’t able to track their order

Files is visible for topic creator and
support staff only.

#450243 Copied

Alex Carter

Support staff

July 19, 2025 at 07:16

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

#450256 Copied

Tanishq Imperia

Participant

July 19, 2025 at 10:58

can we resolve previous issue
1. Kindly remove the hover animation on mobile and desktop version
2. I want to change the footer colour, I have mark that one
3. Can you guide us, why the user isn’t able to track their order
I can add only one screenshot at this time, for more information you can check our previous conversation

Files is visible for topic creator and
support staff only.

#450275 Copied

Alex Carter

Support staff

July 20, 2025 at 10:11

Hello, Tanishq Imperia

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#450327 Copied

Jack Richardson

Support staff

July 20, 2025 at 15:48

Hello @Tanishq Imperia,

We hope this message finds you well.

As you are currently using the Slider Revolution plugin to create your slider, we kindly recommend referring to the official plugin documentation for guidance: https://revolution.themepunch.com/joomla/documentation/.

For a quicker solution, you may consider removing a few existing layers and adding new ones. However, please ensure that you back up the current slider before making any modifications.

We attempted to update the slider content on your site, but due to the active CDN caching system, we were unable to view the changes in real time.

Regarding your inquiry about modifying the footer, we have already provided a response here: https://www.8theme.com/topic/i-want-to-change-the-background-image-how-i-can/#post-449991.

Additionally, we have shared a suggestion concerning the order tracking functionality. Please note that this feature is part of the WooCommerce plugin and is not related to our theme. You can find our response here: https://www.8theme.com/topic/i-want-to-change-the-background-image-how-i-can/#post-450256.

If you want to attach more images you can use the lightshot extension or upload your images on some https://wetransfer.com/ source for example and share the url with us to download the files.

We kindly ask you to test the suggested solutions and share your feedback with us. This will help us provide you with more accurate and effective assistance.

Best regards,
The 8Theme Team

#450334 Copied
Viewing 21 results - 1 through 21 (of 21 total)