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I can't edit any of my pages after the update?

This topic has 8 replies, 3 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

sirr404

Participant

January 8, 2017 at 01:26

my Website is phasevi.com

I created the site using Royal and had no problems at all initially. However the last update has made it impossible to edit any pages using visual composer. Visual composer never loads. I purchased visual composer support and they stated that I needed to update the visual composer however I’d ultimately need to consult the theme maker. I followed the update videos for the theme and updated it as well as the update instructions from visual composer. However my Royal theme still states in “Theme Options” that I’m using the older version and the problem persists. The visual composer has been successfully updated however i am still un able to edit my site.I have now purchased Royal Support as well with hopes that someone can go in and fix the error.

Please, contact administrator
for this information.

#151141 Copied Theme version: 28 WooCommerce version: latest

7 Answers

Eva Kemp

Support staff

January 9, 2017 at 10:14

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#151217 Copied

sirr404

Participant

January 12, 2017 at 04:16

Updated

Please, contact administrator
for this information.

#151626 Copied Theme version: ROYAL - 8theme WordPress theme theme. 2.8 WooCommerce version: WordPress 4.7

Eva Kemp

Support staff

January 12, 2017 at 14:45

Hello,

As I see VC editor is working fine http://storage9.static.itmages.com/i/17/0112/h_1484228667_2372170_f221486ebb.jpeg .
Could you please check in another browser?

Regards,
Eva Kemp.

#151691 Copied

sirr404

Participant

January 12, 2017 at 16:21

Hey Thanks,

Yes I just checked it. What did you do? I know I tried everything before reaching out to you?

#151706 Copied

Eva Kemp

Support staff

January 12, 2017 at 16:28

Hello,

I did nothing. I just checked the page, that’s all.

Regards,
Eva Kemp.

#151708 Copied

sirr404

Participant

January 20, 2017 at 03:32

Thanks.

#152504 Copied

Rose Tyler

Support staff

January 20, 2017 at 08:10

Hello,

You’re welcome!

Regards,
Rose Tyler.

#152508 Copied
Tagged: edit, pages, themes, update, woocommerce, wordpress
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