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I can’t change the homepage banner for the Artisan theme.

This topic has 26 replies, 4 voices, and was last updated 42 minutes ago ago by Jack Richardson

Guy Latham

Participant

February 8, 2026 at 18:10

Even though I change the homepage banner on the artisan theme, and can see the new image in the Elementor edit screen or in the appearance > customize section, when I view the live page, it is still the stock banner for artisan. I’ve tried clearing the cache etc but nothing seems to work. Please can you assist?

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25 Answers

Guy Latham

Participant

February 8, 2026 at 18:11

Here’s a couple of screenshots

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Ayan Rahman

Support staff

February 8, 2026 at 18:29

Hi,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Could you please provide URL and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Guy Latham

Participant

February 9, 2026 at 19:03

Hello! Thank you for your response. I duplicated the home page and the problem was resolved by using the copy. I will do as you have asked, if you want to inspect the staging site.

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Andrew Mitchell

Support staff

February 10, 2026 at 09:01

Hello, Guy Latham,

Thank you for your response. We are glad to hear that duplicating the home page resolved the issue. Please proceed as suggested, and let us know once the staging site is ready for inspection.

Best Regards,
8Theme’s Team

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Guy Latham

Participant

February 18, 2026 at 14:05

Hello. The shop page / product archive is not working since the recent 8theme theme update (last week). Please can you take a look?

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Andrew Mitchell

Support staff

February 18, 2026 at 16:02

Hi,

Thank you for reaching out to us.

We can not log in to your site. Please check – https://gyazo.com/8780e8fdbe87c489a0493461738d7edc

To edit the Shop page using Elementor, please go to XStore Builders > Archive products > edit template.

Warm Regards,
The 8Theme Team

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Guy Latham

Participant

February 18, 2026 at 16:26

details in private content

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Guy Latham

Participant

February 18, 2026 at 16:27

update

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Guy Latham

Participant

February 19, 2026 at 10:21

Just checking up on this?

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Ayan Rahman

Support staff

February 19, 2026 at 10:35

Hi,

We appreciate your prompt response.

We were able to log in to your site and noticed that you have already changed the image https://gyazo.com/a8a82b7075a4e4ab7482701ae07ebd9c we discussed at the beginning of this support topic. Could you please let us know in more detail what kind of assistance you need now? If you don’t see the changes on your end, we recommend clearing your cache.

Warm Regards,
The 8Theme Team

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Guy Latham

Participant

February 19, 2026 at 10:50

Hi! The shop page doesn’t load archive products. It is really slow. This happened after the 8theme update last week on the plugin updates dashboard. Please can you go to the shop page and take a look? It’s on the nav menu. Thanks

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Ayan Rahman

Support staff

February 19, 2026 at 13:09

Hi,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

We kindly ask you to downgrade your PHP version to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with your current version 8.3.30.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

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Guy Latham

Participant

February 19, 2026 at 13:33

Hello Ayan i’ve switched to parent theme, downgraded PHP, cleared the cache, disabled plugins and the issue remains. It is perhaps stuck in a code loop. It says ‘page is not responding’. Do you think we need to reinstall and start from scratch? Could the WP Staging plugin have a conflict? I cannot disable that plugin though. Thanks

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Guy Latham

Participant

February 19, 2026 at 13:50

I have disabled every single plugin and its working (except the ones you mentioned) so I will go back and switch them on one by one (the essential ones) and see how I go. Thanks

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Ayan Rahman

Support staff

February 19, 2026 at 13:51

Hi,

Private Content

Warm Regards,
The 8Theme Team

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Guy Latham

Participant

February 19, 2026 at 14:17

The other issue I have is with the header. If I try to adjust the proportion % of each block on the header, for example, to accomodate more menu items, it doesn’t update on the live page. Also, if I update a template page eg About Us, the saves don’t push through. It’s only when I duplicate the page and view it do the saves go to the live page. Do you have any advice on this? Thank you

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Jack Richardson

Support staff

February 20, 2026 at 08:36

Hello @Guy Latham,

We have reviewed the issue. For testing purposes, we edited the header from top bar on one of your pages in the “About Us” page (https://prnt.sc/fIqR3YH7XnE7) and adjusted the width of one of the containers (https://prnt.sc/Xl9Det3-yFmJ). Before making these changes, the header appeared as shown here: https://prnt.sc/rRy8Z75bVyuc (please note that some elements were blurred in the screenshot to protect private information). After applying the mentioned adjustments, the header displayed correctly (https://prnt.sc/I46teSppvU2K) according to the proportions configured in the editor.

If you continue to experience any issues, please provide us with more details, including screenshots or a video, to help us better understand your request. You can upload your video to a file-sharing service such as https://fex.net/ and share the download link here.

Header Builder documentation: https://www.8theme.com/documentation/xstore/video-tutotials/xstore-header-builder-on-elementor/

Best regards,
Jack Richardson
The 8Theme’s Team

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Guy Latham

Participant

February 25, 2026 at 08:07

Hello! Would you be able to help me to get infinite scroll working on the product pages please? When I turn it on, the product grid shrinks and pagination remains there. You have access to the site from previous message. Thank you!

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Ayan Rahman

Support staff

February 25, 2026 at 11:19

Hi,

Thank you for reaching out to us.

You are currently editing the Shop page – https://gyazo.com/54e9b0951ec9d8a9d5ebdc782e54d89f . Please set – https://prnt.sc/xR4H6_aS650g

Warm Regards,
The 8Theme Team

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Guy Latham

Participant

February 25, 2026 at 13:42

Awesome! Thank you!

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Andrew Mitchell

Support staff

February 25, 2026 at 16:17

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Best Regards,
8Theme’s Team

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Guy Latham

Participant

February 26, 2026 at 15:04

Hi! Is it possible to make the featured product image smaller on the product page please?

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Andrew Mitchell

Support staff

February 26, 2026 at 15:45

Hello, yes of course it is possible to do this, but we checked several of your single products and did not find any featured products on any of them. Please send us a link to such a product where they are displayed.

Best Regards,
8Theme’s Team

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Guy Latham

Participant

February 26, 2026 at 18:50

Hi! I meant the main image on the product pages, not featured products. Sorry, I should have been clearer.

Thanks

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Jack Richardson

Support staff

February 27, 2026 at 08:44

Hello @Guy Latham,

As you are using the XStore Single Product Builder based on Elementor, you can manually adjust the custom column proportions: https://prnt.sc/JAiBisB7_KYT. We have currently set the column width to 50%, and the frontend result can be seen here: https://prnt.sc/lqxfwaeDpZyw.

For more information about the Single Product Builder, please visit: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

Best regards,
Jack Richardson
The 8Theme’s Team

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