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How can I disable the loading of Xstore fonts ?

This topic has 32 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

Rose Tyler

Support staff

March 18, 2024 at 16:10

Hello,

We regret to inform you that we were unable to locate the password in your most recent correspondence. Kindly provide the password, as the one previously used is no longer valid.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Thank you for your understanding.

Kind Regards,
8theme team

#387385 Copied

chilly

Participant

March 19, 2024 at 16:41

Please check now. As for the plugin that gives you access to file manager someone on your team already installed it. then I deleted it.

Please contact administrator
for this information.

#387561 Copied

Luca Rossi

Support staff

March 21, 2024 at 10:15

Dear @chilly,

We are writing to inform you that we have installed the Filester – File Manager Pro plugin on your website for the purpose of file editing. Should you find it unnecessary, please do not hesitate to disable the plugin at your convenience.

Additionally, during our recent review of your website, we observed that the fonts do not appear to be loading from the Google CDN as expected. We kindly request that you investigate this matter and provide us with an update at your earliest convenience. For your reference, here is a screenshot illustrating the issue: https://prnt.sc/8H1C1Stnbv_9

Thank you for your attention to these matters. We look forward to your prompt response.

Best regards,
The 8Theme Team

#387824 Copied

chilly

Participant

March 26, 2024 at 13:56

yes you right its not showing anymore but the problem IM having right now is the other fonts that slowing the website please check this webpagetest.org test: https://www.webpagetest.org/video/compare.php?tests=240326_AiDcG4_AC5-r:3-c:0

some xstore fonts are taking more than 300ms loading time which is a lot. how can improve their loading time ? or if you have any other solution to improve this ?

Note: I already tried compression the fonts but its created another problem. [it shows me an error request in the console regarding the fonts that optimized or changed their extension]

#388691 Copied

chilly

Participant

March 26, 2024 at 16:55

Hello Again. As I checked again one of my products I can still see the fonts are still loading and blocking the loading time of the product page as you can see in here:
https://www.webpagetest.org/result/240326_AiDc9H_DED/2/experiments/#Quick

and here “check image attached”

Files is visible for topic creator and
support staff only.

#388707 Copied

Rose Tyler

Support staff

March 27, 2024 at 08:58

Dear @chilly,

Upon thorough analysis of your website’s performance, we conducted tests using one of the most popular web testing tools, GTmetrix. The examination revealed that only four fonts are loaded on your website, which include XStore icons, Poppins Bold, Poppins SemiBold, and Poppins Regular. Notably, all Poppins fonts are sourced directly from your website, as evidenced by the screenshot provided (https://prnt.sc/krcfTI6XYKMs). Furthermore, an inspection of your XStore Control Panel under Custom Fonts confirms that these fonts are indeed loaded on your frontend, as illustrated (https://prnt.sc/pbr_c0lkY_KO). This indicates the absence of any directly loaded Google fonts on your website.

Moreover, we extended our assessment using the website testing platform [WebPageTest.org](https://www.webpagetest.org), which yielded similar results. Our findings indicate that no third-party fonts are loaded on your website, as depicted in the screenshot (https://prnt.sc/OiM97OYlqNF8) and supported by the test results available (https://www.webpagetest.org/result/240327_AiDcDB_281/2/experiments/). It appears that your website’s performance has been optimized through cached results, ensuring satisfactory outcomes in font loading tests.

Our thorough testing across various platforms, including the one you referenced, confirms that your website is correctly loading fonts without reliance on third-party sources.
In summary, everything on your website is functioning correctly with respect to font loading, as the test results were simply cached.

Best regards,
The 8Theme Team

#388765 Copied

chilly

Participant

March 27, 2024 at 16:49

yeh but when I run the test from my side as you can see in here https://www.webpagetest.org/result/240327_AiDcVH_5N1/2/experiments/#Quick this is a fresh test it shows me that the website is requesting these files.

Now please is there a way to block these files ? I tried php function and js function and lot other methods nothing sames to be working.

#388824 Copied

Rose Tyler

Support staff

March 28, 2024 at 09:36

Dear @chilly,

We hope this message finds you well.

It appears that the discrepancy in test results may be attributed to the difference in the testing locations. My test was conducted from Virginia, USA, and can be viewed here: https://prnt.sc/CYGTQS4Lb6NG. Conversely, the test on the other end was carried out from London, UK, as indicated by this link: https://prnt.sc/6wXbBpaLsJxQ.

Additionally, GTmetrix conducted testing from Vancouver, Canada, with the results accessible via this link: https://prnt.sc/ndXGwBFpoWs9 (https://gtmetrix.com/reports/candyhype.com/Rsh2lvr3/).

We suspect that the test result from the other location may be cached, reflecting previous testing from that particular region. It is important to note that the fonts in question are not present on the actual site. This raises the question of how one might conceal elements that are not visually detectable.

We would recommend conducting tests from various locations to assess the true performance and obtain an accurate representation of the site’s speed and functionality.

Best regards,
The 8Theme Team

#388894 Copied

chilly

Participant

March 28, 2024 at 11:25

I found what is the problem. its this file kirki-styles.css it’s what loading these fonts.

The problem is I delete the styles where its loading these fonts. but after that for 1-3 days it come back to apear in the file.

Files is visible for topic creator and
support staff only.

#388914 Copied

Rose Tyler

Support staff

March 28, 2024 at 13:19

Dear @chilly,

We have successfully accessed your stylesheet file at the following URL: /wp-content/uploads/xstore/kirki-styles.css. Upon review, we have determined that there are no fonts present within this file, as evidenced by the screenshot provided here: https://prnt.sc/KY-845kJvwKY.

Should any fonts appear in the future, we will certainly take a closer look. It was already clear from the onset of this discussion which file contained the item you discovered.

Best regards,
The 8Theme Team

#388940 Copied

chilly

Participant

March 29, 2024 at 12:43

This problem happens many time not just for that file but for other files and also when it comes to Xstore theme options changes over time. As you can see I already created a ticket for this https://www.8theme.com/topic/something-really-strange-happening-with-my-website/#post-389097

but I hope you also can give me an update about this.

Thank you.

#389099 Copied

Rose Tyler

Support staff

April 1, 2024 at 07:38

Dear @chilly,

We are reaching out to inquire whether a solution involving the local storage of Google Fonts (self-hosted fonts) would be suitable for your needs. Our understanding is that the primary objective is to avoid loading from third-party servers and to ensure all resources are locally hosted on your site.

Best regards,
The 8Theme Team

#389462 Copied
Tagged: customize woocommerce fonts, disable xstore fonts, eliminate xstore fonts, optimize woocommerce templates, woocommerce wordpress templates, wordpress xstore font guide, xstore fonts loading issue
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