Hi, I bought your theme and it’s amazing! But there are some problems..

Hello,

Thank you for reaching out to us and for your kind words about our theme — we truly appreciate your support!

We’re sorry to hear that you’re experiencing issues with saving changes in the Theme Settings panel. We understand how important it is for your customizations to be applied correctly, and we’re here to help.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Dear @Auhouse,

We would like to kindly ask if any recent modifications have been made to the Single Product Builder or the Archive Product Builder.

We have recently updated the column layout from 4 to 6, and it appears to be functioning correctly. You may review the changes at the following links:

– https://auhouse.ru/wp-admin/post.php?post=4221&action=elementor
– https://auhouse.ru/wp-admin/post.php?post=4224&action=elementor

For further details and guidance, please refer to the documentation below:

– https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/
– https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Should you have any questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Auhouse,

We kindly ask if you could provide us with some screenshots along with the URLs of the products in question. This will help us assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hi @Auhouse,

This is how it looks on my end: https://prnt.sc/bjn8GnuHm1LO.

Can you please check?

Thank you!