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Header Configuration - by juanvillalta - on WordPress WooCommerce support

This topic has 36 replies, 3 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

juanvillalta

Participant

April 26, 2017 at 12:58

Hi,

1. Registration Page created.

2. I installed theme Storefront and activate it and happening the same problem (https://snag.gy/sZ83U7.jpg)

Awaiting for reply, thanks !

#161346 Copied

Rose Tyler

Support staff

April 26, 2017 at 13:39

Hello,

We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
It means that not our theme is a problem. Check WooCommerce settings or contact WooCommerce support of WC support forum.

Regards,
Rose Tyler.

#161353 Copied

juanvillalta

Participant

April 26, 2017 at 18:10

Hello,

The problem appeared with your theme obviously (I don’t exactly understand the relation you want to add between your theme and Storefront theme but that’s not the question here, Woocommerce has to work properly with Woopress theme, that’s all).

In this sense, trying to make functioning your theme, I updated via FTP the WC templates that were obsolete (https://snag.gy/wfdEu2.jpg). Now all of them are updated but it seems that something got unconfigured at Woocommerce (https://snag.gy/Y8cRmk.jpg and https://snag.gy/4LQyx0.jpg).

Thanks,

#161389 Copied

Olga Barlow

Support staff

April 27, 2017 at 13:01

Hello,

1) We are able to help you with theme settings and features. If you are talking about default WP or WC options you need to be sure that it works with official WP or WC theme. That’s why if shipping problem appears even with Storefront it means that something is wrong with WooCommerce settings and you should check them, for example this one http://prntscr.com/f1fd95 make sure that this option is not enabled.
Also, check the WC documentation once more https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/ make sure that you have enabled shipping methods. In case nothing helps you need to contact WC support on support forum because we are able to help you only in case problem is caused by our theme files.

2) You can’t just replace files from our theme by default WC files because we made changed in files and many options won’t work if you just replace the files by original WC files. If you are interested you may read the posts how to create woocommerce theme to understand how it works.

3) I think WooPress 3.0 will be released today, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

Regards

#161481 Copied

juanvillalta

Participant

April 27, 2017 at 18:24

Hi,

1) By adding “shipping method” the “different delivery option” appeared so this is OK.

2) I reinstalled .php theme files via FTP and also working except:

– https://snag.gy/jMy67p.jpg and https://snag.gy/5taCAx.jpg (element not translated)

– https://snag.gy/Y9mrh8.jpg (unconfigured)

3) I installed Woopress 3.0 in “staging” area (https://www.staging3.coronasparadifuntos.com/) and also working but I lose the translations made with the plugin “Loco” (please remember that I asked you in previous tickets if I had to create a “Child Theme” not to lose this kind of customization when updating “theme version”, just in case this is related).

Thanking in advance,

Juan

#161562 Copied

Rose Tyler

Support staff

April 28, 2017 at 13:27

Hello,

1. Great.
2, 3.

https://snag.gy/Y9mrh8.jpg (unconfigured)

– solved in new theme update.
You just need to synchronize translation files after update to get new strings.
Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
Also, don’t forget to backup all the files before any update.

Regards,
Rose Tyler.

#161680 Copied

juanvillalta

Participant

April 28, 2017 at 16:13

Hello,

Sorry but I can’t see that “Button Sync” at “Loco plugin” in new staging installation with Woopress 3.0. I don’t even see spanish language template (https://snag.gy/wpitJf.jpg).

Many thanks,

#161707 Copied

juanvillalta

Participant

May 2, 2017 at 16:13

Awaiting for reply, please support.

Many thanks,

#161885 Copied

Rose Tyler

Support staff

May 4, 2017 at 09:28

Hello,

Sorry for the delay.

Please update theme to the version 3.0.0.1. It’s available on ThemeForest. This version is compatible with Woocommerce 3.0.4 http://prnt.sc/f3la7m.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/.

Then provide correct FTP access also.

Regards,
Rose Tyler.

#162072 Copied

juanvillalta

Participant

May 5, 2017 at 14:50

Hi Rose, everything’s done.

Copy FTP access in private.

Thanks in advance.

Juan

Please, contact administrator
for this information.

#162302 Copied

juanvillalta

Participant

May 5, 2017 at 15:27

Sorry forget the access data sent before (I copy in private correct FTP data).

The installation where you have to work is:

http://www.coronasparadifuntos.com/wp-admin

Thanks.

Please, contact administrator
for this information.

#162318 Copied

Rose Tyler

Support staff

May 8, 2017 at 16:09

Hello,

Sorry for the delay.
Unfortunately, I can’t find Spanish translation files in your theme folder.
Did you make backup before theme update? If yes, please place your woopress-es_ES.po and woopress-es_ES.mo files into the languages /wp-content/languages/themes/ folder. If not, you need to recreate translation http://prntscr.com/f5hss2

Regards,
Rose Tyler.

#162566 Copied

juanvillalta

Participant

May 11, 2017 at 12:45

Hi, some questions:

1) I made “loco” translation again but I can’t find the string to translate this element:

– https://snag.gy/6wHGZy.jpg

2) The “cart” is not working in some points like (the products are not added):

– https://snag.gy/sENV0d.jpg
– https://snag.gy/qirQsv.jpg

Many thanks,

#162849 Copied

Rose Tyler

Support staff

May 12, 2017 at 13:10

Hello,

1. I’ve added widget http://prntscr.com/f6ymtx and this code http://prntscr.com/f6yn0o
2. Please update the theme to 3.0.0.1 version, it is available on ThemeForest.

Regards,
Rose Tyler.

#162952 Copied

juanvillalta

Participant

May 13, 2017 at 00:06

Hi,

1) Theme updated to 3.0.0.1 and “cart” is working but I had to translate elements again with “loco” plugin. Could you please tell what to do to avoid re-translate when updating theme ?

2) The string “Billing Details” is not being translated: https://snag.gy/oyJ49n.jpg

Many thanks,

#163001 Copied

Rose Tyler

Support staff

May 15, 2017 at 11:42

Hello,

1. You need to keep theme translation files (woopress-es_ES.po and woopress-es_ES.mo) in /wp-content/languages/themes/ folder.
2. Check it now.

Regards,
Rose Tyler.

#163091 Copied
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