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Header builder connection block problem not showing menu

This topic has 5 replies, 2 voices, and was last updated 1 years, 3 months ago ago by ralu

ralu

Participant

January 9, 2023 at 16:00

Hoping to have a good day I have the following problem:

In the Header builder section, header main and header top, the connection block part does not open, therefore it does not show the menu or the shopping cart. When viewing the inspector console, it throws an error when trying to open it:

Please, contact administrator
for this information.

#343378 Copied Theme version: 9.0.1 WooCommerce version: 6.5.0

4 Answers

Tony Rodriguez

Support staff

January 9, 2023 at 16:26

Hello, @ralu,

I have logged in to your site and found that there are two parent themes and two child themes, so I suggest you to first delete the old version of the theme from your site and also delete the extra Chid Theme as well and only keep the single latest Parent and Child Theme.

And then please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

And also please share the working FTP Logins as well under the private content area of this topic.

Regards 8Themes Team.

#343382 Copied

ralu

Participant

January 9, 2023 at 16:59

Dear,
I disabled third party plugins, removed the two themes I had as backups, and cleared the browser’s cache.
I share access to ftp

Please contact administrator
for this information.

#343387 Copied

Tony Rodriguez

Support staff

January 9, 2023 at 17:15

Hello, @ralu,

To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lose the settings of elements, just need to set elements to desired positions after the reset.

Regards 8Themes Team.

#343391 Copied

ralu

Participant

January 9, 2023 at 17:39

great thank you very much!

it’s already solved

#343394 Copied
Tagged: block, builder, connection, header, menu, problem, showing, woocommerce, wordpress
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The issue related to '‘Header builder connection block problem not showing menu’' has been successfully resolved, and the topic is now closed for further responses

Header builder connection block problem not showing menu

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