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General question – thank you page after placing an order

This topic has 5 replies, 3 voices, and was last updated 2 days, 1 hour ago ago by Jack Richardson

Denise

Participant

March 23, 2026 at 23:50

Hi guys,

Just a question; is it possible to create a thank you page after a customer placed an order? I checked all the options, couldnt find it but it would be nice to leave a personal note after someone placed an order. Is this possible? If so, how can I do this best?

Thanks in advance :)!

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4 Answers

Andrew Mitchell

Support staff

March 24, 2026 at 08:15

Hello, Denise,

Yes, it is possible; however, XStore does not appear to include a straightforward built-in option for adding a fully customized personal thank-you message or page through the theme settings. According to XStore support, the recommended approach is to modify the WooCommerce/XStore thank-you template by overriding the file xstore/woocommerce/checkout/thankyou.php in a child theme and making the necessary edits there.

If you require assistance with this process, you may submit a customization request.

Best regards,
The 8Theme Team

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Jack Richardson

Support staff

March 24, 2026 at 08:15

Hello @Denise,

Thank you for your question.

The thank-you page can be found in the following template file:
xstore/woocommerce/checkout/thankyou.php

However, if you are using the Cart/Checkout advanced layout (https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/), please copy and modify the following file in your child theme instead:
xstore/woocommerce/checkout/thankyou-advanced.php

You may also find the following topics helpful:
https://www.8theme.com/topic/unable-to-find-a-page-that-is-the-final-page-when-a-customer-places-order-and-get-order-details/
https://www.8theme.com/topic/in-checkout-page-after-payment-add-account-menu/

Kind regards,
Jack Richardson
The 8theme’s Team

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Denise

Participant

March 24, 2026 at 16:04

Hi Jack,

Thank you for your quick reply! To be honest I didnt find the links very useful.
I also checked the thank you advanced php but could only change something in the main theme, not in the child theme.
I hesitate to change anything in the main theme. So I used Loco Translate to change the text haha.

I only have one question left about this thank you page. As you can see in the picture; something isnt showing under “Product”. Do you have any idea what this should be? Because the text and picture + name product + amount is showing.

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Jack Richardson

Support staff

March 24, 2026 at 16:56

Hello @Denise,

Please provide us with the URL of the order in the private content area so that we can verify the source. Additionally, kindly include the correct wp-admin access details in the private content area so we can review it. In your screenshot, it appears that a broken image is displayed. Please clarify what you expect to see in the order table and attach a detailed screenshot.

Best regards,
Jack Richardson
The 8Theme’s Team

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