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Function issue of outside devloper plugin

This topic has 23 replies, 2 voices, and was last updated 2 days, 15 hours ago ago by nebcreative

nebcreative

Participant

March 19, 2025 at 05:06

I am using an disclaimer plugin for vital function on this site.

– Custom product with long and varied lead times require a disclaimer to be agreed upong at time of purchase, it also logs that they agreed to it.

– I have had several occasions over the last couple years where this plugin causes the theme to flake out and this tim ei requested to know what the cause it as this or a plugin like this are vital for business to function.

– They fixed the visual and function issue of the site BUT now when you go to add the product to the site it the disclaimer does not function.

– The plugin devloper stated that this file “Upon further investigation, we noticed that the conflict is coming from the ajax-spv-add-to-cart.min.js file within the theme.” so again just trying to get it or something like it working.

– The plugin is called Woocommerce Product Disclaimer by Wpexperts i made the purchase on woocommerce.com

As i said I have used it for a couple years as a way to help mitigate gredit card charge backs and fight them when they do occur.

– I am trying to find a solution here and I am wondering if you have one

Attached image is what their plugin caused but it is corrected now, and now the plugin just does not function as it should

Please, contact administrator
for this information.

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22 Answers

Luca Rossi

Support staff

March 19, 2025 at 09:52

Hi @nebcreative,

We need to debug to check the error logs.

Could you please provide temporary FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#437853 Copied

nebcreative

Participant

March 20, 2025 at 03:32

i had already given login credentials as you are an admin on this site due to being the theme developer i usually do that.

I can repeat the process and give you that info again

thank you

Please contact administrator
for this information.

#437958 Copied
Luca Rossi

Support staff

March 20, 2025 at 11:12
Dear @nebcreative,

We have reviewed the error logs and identified the following issue:

2025-03-20T02:15:51+00:00 Critical Uncaught Error: Call to a member function is_visible() on bool in /home2/statusgruppe/public_html/wp-content/themes/xstore/framework/template-elements.php:613 Additional context { "error": { "type": 1, "file": "/home2/statusgruppe/public_html/wp-content/themes/xstore/framework/template-elements.php", "line": 613 }, "remote-logging": true, "backtrace": [ ... ] }

To address this, we have applied a hotfix in the functions.php file located within your child theme.

Please check and let us know if you continue to experience any issues.

Best regards,
8Theme Team
#438022 Copied
nebcreative

Participant

March 20, 2025 at 15:45

i saw no change in the add to cart of for instance this product https://statusgruppe.com/product/bmw-f32-f82-m4-14-18-csl-style-trunk-lid/

now i still do not see the disclaimer pop up BUT it didnt show the product in the cart until i refreshed page

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nebcreative

Participant

March 20, 2025 at 21:03

Also just noticed the footer on the individual product pages is not correct it is not going full width.

thank you

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Luca Rossi

Support staff

March 23, 2025 at 17:08

Dear @nebcreative,

We hope you are doing well.

It appears that the issue with the disclaimer popup is more complex than we initially anticipated.

To receive further assistance, we recommend reaching out to our development team. You can submit a request through our Customization Panel at [this link](https://www.8theme.com/account/#etheme_customization_panel). Please note that customization services may incur additional charges.

Regarding the single product layout, we suggest switching to the Single Product Builder with Elementor for greater control over the elements and layout of your products. You can find more details in our documentation here: [Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Should you have any further questions, please feel free to reach out.

Best regards,
8Theme Team

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nebcreative

Participant

March 23, 2025 at 20:18

the footer changed when you made a change not from me. I do not like elementor at all

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Luca Rossi

Support staff

March 24, 2025 at 17:36
Dear @nebcreative,

We would like to inform you that we have removed our custom code from the functions.php file located in your child theme. However, the footer is still not displaying in full width. This confirms that the issue is not related to our custom code.

Could you kindly review the matter again?

If you would like to make the single product full-width, please add this custom CSS codes:

.single-product .content-page.container { max-width: 100%; padding: 0; width: 100%; } .single-product .et-footers-wrapper footer.footer.text-color-light { padding-left: 0; padding-right: 0; } .single-product .col-md-12.product-content.sidebar-position-without { max-width: 1170px; margin: 0 auto; display: block; float: none; }

Best regards,
8Theme Team
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nebcreative

Participant

March 24, 2025 at 21:59

i wil ask the plugin developer if they can fix it as i said someone changed something around, thank you for looking and reverting that code

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Luca Rossi

Support staff

March 25, 2025 at 06:14

Dear @nebcreative,

We want to assure you that we are always here to support you.

Please feel free to update us on how everything is going. We would be happy to assist you further if needed.

Best regards,
The 8Theme Team

#438513 Copied

nebcreative

Participant

April 25, 2025 at 23:29

not sure what is going on but add to cart has been acting up since this was modified ? I had one item allow to be added to cart and another not. I refreshed and the notification for item in cart was no longer there for the item i could add. Also it is very slow when you do add….. I apologize as I thought site was fine had no idea it was acting up.

NOTE: The disclaimer plugin is disabled

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Luca Rossi

Support staff

April 26, 2025 at 05:19

Dear @nebcreative,

We hope this message finds you well.

Could you kindly enable the “Always Load Cart Fragments” option by navigating to XStore > Theme Options > Speed Optimization?
For your convenience, here is a direct link with further details: [https://tinyurl.com/2cvme4by](https://tinyurl.com/2cvme4by).

Thank you very much for your attention to this matter.

Best regards,
The 8Theme Team

#441982 Copied

nebcreative

Participant

April 28, 2025 at 19:33

OK so that seems to work but a bit slow as if something is fighting the script or something to that effect.

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Luca Rossi

Support staff

April 29, 2025 at 05:43

Dear @nebcreative,

We hope this message finds you well.

If you are currently using a caching plugin, please ensure that the relevant setting is enabled to allow the cart fragment scripts to load consistently. This is necessary to ensure the mini cart updates correctly.

Should you have any questions or need further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#442241 Copied

nebcreative

Participant

May 4, 2025 at 22:40

I am still seeing the issue of not adding to cart and I am using the caching plugin that comes with the theme. I just dont want the client losing sales because of ridiculous thing like this. It all started when the disclaimer plugin developer said the theme was the issue, and i created a ticket which some css was added but then removed by another support person for 8theme and then i was told i needed to have customization made to the theme and adding expenses for this issue didnt make sense. Now i am back having issue with adding product to card its been 5 minutes since i added this product to cart https://statusgruppe.com/product/bmw-e90-e92-e93-e9x-m3-ss-coilover-kit/ and still not added

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nebcreative

Participant

May 4, 2025 at 22:46

note: Always load “wc-cart-fragments is set to on as requested or mentioned to do

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Luca Rossi

Support staff

May 5, 2025 at 09:59

Dear @nebcreative,

We hope this message finds you well.

Could you kindly set up a staging site for us to assist in debugging the current issues? You may use the following plugin to create the staging environment: https://wordpress.org/plugins/wp-staging/

Alternatively, please feel free to reach out to your hosting provider, as they may offer a built-in staging feature.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#442692 Copied

nebcreative

Participant

May 6, 2025 at 21:35

i just updated the dev site, the only difference is that it doesnt have all the orders that are in the live site and I do not have “wc-cart-fragments” turned on. There has been a theme core update and woocomerce update and currently the basic function of the sites dev and live are partially working i am able to add some product on dev site that i can not on live but can add 1 of the products seen below on both sites, while the dev site has working disclaimer

this did not work add to cart- https://statusgruppe.com/product/bmw-e90-e92-e93-e9x-m3-ss-coilover-kit/ and

but this worked adding to cart- https://statusgruppe.com/product/bmw-f32-f82-m4-14-18-csl-style-trunk-lid/

this worked adding to cart- https://nebcreative.com/sg2024/product/bmw-e90-e92-e93-e9x-m3-ss-coilover-kit/

this worked adding to cart- https://nebcreative.com/sg2024/product/bmw-f32-f82-m4-14-18-csl-style-trunk-lid/
(note the disclaimer plugin is active as well as functioning)

Content is visible for topic creator and
support staff only.

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Luca Rossi

Support staff

May 7, 2025 at 05:57

Dear @nebcreative,

We hope this message finds you well.

We have noticed that your live website currently has 51 active plugins, whereas the development site has only 39 active plugins.

Could you kindly review and compare the active plugins on both environments and test for any potential conflicts?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

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nebcreative

Participant

May 7, 2025 at 19:23

i will look through them some are licenced and I can not run them on both sites at the same time

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Luca Rossi

Support staff

May 8, 2025 at 06:02

Dear @nebcreative,

Kindly let us know once the staging site is ready for our review.

Thank you in advance.

Best regards,
The 8Theme Team

#443498 Copied

nebcreative

Participant

May 13, 2025 at 19:36

I am still working on the list of plugins but on quick review the plugins i have for live site are related to SEO and functions of the live site vs dev site. But I will continue to get it worked out

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