Final question regarding multilingual site and Polylang

This topic has 5 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Jack Richardson

  • Avatar: Ralf E
    Ralf E
    Participant
    April 18, 2025 at 07:46

    Hi all. Using Polylang with XStore i am able to configure in Polylang to translate eMails. In your E-Mail Builder i got a “+” to add my second language. I have translated the “Register eMail” and have it in English and German. The “my-account” page is also translated to german. But XStore still sends out the english Mail and redirects User to /my-account instead of the german page (“/konto”), even though coming from an german page.
    So my final two question regarding Polylang and XStore are:

    1. Will i be able to translate eMails using Polylang including the user register eMail with XStore, when the user comes from a german page, or will i need WPML for that?

    2. That one should be easier: Translated /my-account to german “/konto”. If i manually browse to mysite.tld/de/konto all is in german (orders,…). Also the account subpages like mysite.tld/de/konto/orders are still linked to the english URLs mysite.tld/my-account/orders. In the my-account page i only got the shortcode “[woocommerce_my_account]“. For my understanding, for the german account page, i have to replace all the URLs beginning in the header to replace the widget from “/my-account” to “/de/konto” (german). And then in the Dashboard dont link to “/my-account/orders/ instead to “/de/konto/orders”. But when i only got the sortcode, how do i do that?

    4 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 18, 2025 at 08:14

    Dear @Ralf E,

    We hope this message finds you well.

    As outlined in our documentation (https://www.8theme.com/documentation/xstore/theme-translation/email-builder-translation/), we have tested the translation of our email templates using the WPML plugin, as it offers more flexible options for such use cases. However, some of our customers have also successfully used the Polylang plugin to translate email templates.

    For specific questions regarding the use of Polylang with custom post types such as our email templates, we kindly recommend reaching out directly to the Polylang support team. As the developers of the plugin, they are best equipped to provide accurate guidance and solutions.

    Regarding your other inquiry, it is possible to add custom buttons with your own URLs in translated emails. If Polylang does not support automatic URL translation for such buttons, this approach can serve as an effective alternative.

    Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Ralf E
    Ralf E
    Participant
    April 18, 2025 at 08:39

    Thank you for your answer. Not regarding the eMails: In the german header of my website, can i replace the account url from “mysite.tld/my-account/ to “mysite.tld/de/konto”? See attached picture. In the widget itself i cant find the url, it statically links to /my-account. Question is, how do i link english to /my-account and german to /de/konto in the websites header…

    Thanks for a hint.

    Avatar: Ralf E
    Ralf E
    Participant
    April 18, 2025 at 08:40

    Picture…

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 18, 2025 at 15:52

    Dear @Ralf E,

    We hope this message finds you well.

    We wanted to kindly follow up and ask whether you were able to get in touch with Polylang support regarding your request. Additionally, could you please let us know how the default emails function without a builder in translated language ?

    Thank you in advance for your feedback.

    Best regards,
    Jack Richardson
    The 8Theme Team

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