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After Update to Legenda 4.0 : website (mobile version) not anymore available

This topic has 5 replies, 2 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

gusironfle

Participant

July 23, 2019 at 10:00

Hello,

I have done the update to the latest version of Legenda theme (Legenda Child v.4.0).
Has asked i have installed those plugins: Legenda Core, Redux Framework and CMB2.
My website (computer version) work well after this update.
But when I go on my mobile the website doesn’t load:

”
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server […]

More information about this error may be available in the server error log.
”
Do you know how to fix this ?

Thank you for all the answers you can give me.

#217547 Copied Theme version: 4.0 WooCommerce version: 3.6.5

4 Answers

gusironfle

Participant

July 23, 2019 at 15:22

Update : I just saw that when I’m connected to wordpress (as an administrator) I can visit the website but when I’m disconnected or when I try with another search engine i can’t access to the website. There is the same error message. So the problem is not only for mobile version.

#217577 Copied

Olga Barlow

Support staff

July 23, 2019 at 18:59

Hello,

Do you use any cache plugin, server cache or CDN? Try to clear cache and check the site again. If it does not help then provide us with WP Dashboard and FTP access to your site. We’ll check in more details.

Regards

#217590 Copied

gusironfle

Participant

July 24, 2019 at 12:05

Hi,

Thank you for your help.
I have done a back up to a week ago. The problem was still there then I disable my cache plugin (WP Rocket) and now the website work well. I gonna reconfigure the plugin to try to avoid this problem.
I will try friday to do the update of Legenda theme. I hope the problem won’t come back.

Thanks again, I keep you informed if i have any problem after the update.

#217634 Copied

Olga Barlow

Support staff

July 24, 2019 at 12:30

Hello,

You are welcome. Sure, take your time. Feel free to contact us if you need our help.

Regards

#217640 Copied
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