Filter on mobile is not working properly

This topic has 13 replies, 2 voices, and was last updated 1 year, 9 months ago ago by Rose Tyler

  • Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 23, 2022 at 08:54

    The filter is not working properly on yourlight.com/webshop on mobile.
    Somehow the filter opens but nothing appears only a black area full screen.
    I would like to have a filter button above the webshop where it expands when clicking it. and on the left side where the filter opens properly. any idea why this happens?

    https://gyazo.com/bfa9f77a144258d3e15818af1b619333

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2022 at 09:00

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    If this doesn’t help, provide temporary FTP access.

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 23, 2022 at 14:23

    i have tried disabling plugins but that doesnt help, i guess its something too with the woocommerce filter, but not sure.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2022 at 14:31

    Hello,

    Thank you. I’ve passed your issue to our developers. I’ll inform you once they fix it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2022 at 14:45

    You have custom css that hides sidebar on mobile devices -> https://prnt.sc/9Ox0Wibcefm3 and if remove it then the sidebar will work as expected -> https://prnt.sc/-EnhZwLf3Nxs

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 23, 2022 at 15:27

    Ah ok that worked! but somehow the filter is gone at desktop now.. https://gyazo.com/cc66283a323e7faadb861aaa4826358e

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2022 at 15:46

    Please provide URL of page with the problem.

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 24, 2022 at 10:34

    The filter is there again, but when you go to another page and then try to filter, the (official) Woocommerce filter doesnt work anymore. https://gyazo.com/9aa6eacae83ef90bdaa4b3a15947786f

    Is it the filter or something conflicting?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2022 at 12:24

    Hello,

    I’ve passed your issue to our developers. I’ll inform you once they fix it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2022 at 14:53

    Fixed. Clear cache and check now.

    Regards

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    June 27, 2022 at 09:52

    yes that works out, many thanks. Another weird issue is now that when filtering it shows the selected products. https://gyazo.com/40e3392317224172537fcab2bf990f10 only on the left there is ATEX (4) and ATEX (5) so he doesnt count properly. But when i activate this (because i want to delete the word ”From” price. https://gyazo.com/9648b5e4b0becddb299e3f1aae74e1cb then the word is gone and looks much better, but it brakes the filter : https://gyazo.com/82ec89cb0c48cef6eab5820392990811 instead of showing 5 products, it shows all..

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2022 at 10:13

    Hello,

    Thanks for the reply. Our devs will check it

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2022 at 06:07

    As we understood you right you want to keep only min price on Variable products but without ‘From:’ word before prices
    We added for you a few lines code to your child-theme/functions.php
    https://prnt.sc/Wzn9JpQiJQqX
    Before : https://prnt.sc/JIg9sr8XhyMp
    After : https://prnt.sc/4r92SHlCYmrz
    Do you need anything else or just that fix will be helpful for your issue ?|

    Regards

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