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FID is not fetching - by Rana - on WordPress WooCommerce support

This topic has 42 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

Rana

Participant

October 12, 2021 at 23:40

I discoverd Xstore fid is not fetching is just a theme development related issue. Hopefully your team will work on this issue. for few days it fetchs and again not fetching for many days.
This is my homepage. See screenshot https://prnt.sc/1vwlebk
This is your xstore theme, see screenshot https://prnt.sc/1vwlebk
I confidently fetched just 4 xstore themes and found this issue.

#305310 Copied

Olga Barlow

Support staff

October 13, 2021 at 16:04

Hello,

Provide us with WP Dashbaord access to your site, please. We’ll check what else could we improve on your site to get FID.

Regards

#305388 Copied

Olga Barlow

Support staff

October 13, 2021 at 16:04

Hello,

Provide us with WP Dashbaord access to your site, please. We’ll check what else could we improve on your site to get FID.

Regards

#305389 Copied

Rana

Participant

October 23, 2021 at 20:47

Dear Olga Barlow,
Thanks for your response. Previously you have tried to assist me to solve this issue as i explained this issue earlier with details that for few days its fetching and other few days its not fetching. You logged into my website but both times you failed because the issue is still thr after 3 months struggling.
So I think its better to let me know what is the issue as out of your many themes i have inspected just 10 themes which you guys are selling. Out of 10 themes 3 themes are showing the same issue. Even one of the theme’s cls is also not fetching. I am sending you hereby the screenshots and links of those themes. So please check the issue into your own below mentioned themes and please let me know about the cause.

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fxstore.8theme.com%2Felementor%2Fdemos%2Fsneakers%2F

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fxstore.8theme.com%2Felementor%2Fdemos%2Fniche-market03%2F

https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fxstore.8theme.com%2Fdemos%2F2%2Forganic01%2F

Screenshots:
https://prnt.sc/1x6utyo
https://prnt.sc/1x6uum2
https://prnt.sc/1x6uvdd

Seeking for your assistance and waiting for your reply. Thanks in advance.
Regards,
Rana

#306298 Copied

Olga Barlow

Support staff

October 26, 2021 at 14:03

Hello,

Cache plugin settings (like delay for scripts, scripts combine option etc) may affect FID.
So, provide us with WP Dashboard access to your site, please, to check the options you use.

Regards

#306582 Copied

Rana

Participant

November 1, 2021 at 21:58

Its better to give you access of my website to discover how this theme scripts has killed my sale. Basically you already can or have access of my website as your theme Xstore is very wel PLACED and activated into my website along with the core plugin and outside updates..
Thr are for ever 10s of error in search console even you deactivate all supporting plugins. But once this theme is activated the all different types of errors in search console appearing again. Spent tons of money to solve these issues to increase my website’s seo and sales but each developer blamed this theme’s weak scripts and failed again and again like this:>>
https://prnt.sc/1y31fzh
https://prnt.sc/1y32kfd
https://prnt.sc/1y32pqj

Even the widgets area is broken, see screenshot
https://prnt.sc/1y363g4
Best Regards,
Mashood Rana

Please contact administrator
for this information.

#307238 Copied

Rana

Participant

November 1, 2021 at 22:24

Search console access to 8themes@gmail.com is also granted.

#307239 Copied

Olga Barlow

Support staff

November 3, 2021 at 16:33

Hello,

1) We have fixed Warnings that were related to our theme in the search console https://prnt.sc/1y9udni You added theme and store core plugin scripts to combine exclusions and it caused the problem. Also, we fixed “The key “” is not recognized and ignored.” error by editing parent theme header.php. We’ll include that fix in the next theme update

2) Issues with your robots.txt are not related to theme code https://prnt.sc/1y32ykq because robots.txt does not come with theme. You create that file by yourself.
Read this https://support.google.com/webmasters/thread/13268079/while-doing-a-google-mobile-friendly-test-error-https-googleads-g-doubleclick-net-pagead-viewthr?hl=en
If you need help with the correct robots.txt file we would recommend you hire SEO expert.

3) Tested your FID and it’s ok https://prnt.sc/1y9vs0r

Regards

#307466 Copied

Rana

Participant

January 3, 2022 at 11:39

Thanks for your reply, like each month, fid is again not fetching. Also this time i havnt made any changes? I am using only big plugins like woocommerce, yoast etc. Again thr is no any vulnaribility issue between plugins.
I have cleared the cache and deleted all transients but yet Fid is not fetching on mobile and desktop.
As i read your previous post about the cache settngs issue, i also deactivated cache plugin and deleted all cache files from the public html folder. But FId is not fetching.
I have multiple websites but this issue is only related with this website because of this theme. I have sent you earlier screenshots of many xstore’s theme demos which are showing the same error.
Please tell me the real issue?? 5 times, I have granted the access of my website in last few months to solve this issue again and again. Each time you solved it and again it appears back after few days like your different theme demos.
Please advise me how did you solve that??? Because i dont have enough time to contact you each month for the same issue . If you tell me how did you solve that than i can do it myself.
So how did you solve that?

#313590 Copied

Olga Barlow

Support staff

January 4, 2022 at 18:17

Hello,

We don’t understand why it always breaks on your site after some time. Provide us with WP Dashbaord access again, please.

Regards

#313680 Copied

Rana

Participant

February 4, 2022 at 14:26

Fid was not fetching because of bad theme javascripts scripting. No any cache plugin could combine or minify this theme properly till date. Now i disabled all the javascripts minification and combination. Clearing all the cache twice and disabled and deleted memcached files. Yet showing few critical javascript errors in search console. See screenshot https://prnt.sc/26on4bl .
I contacted siteground but they blame its theme scripting. Give me an advise how to solve this?

#316189 Copied

Olga Barlow

Support staff

February 4, 2022 at 16:04

Hello,

Do you use variation swatches on your site? If not then go to Theme Options > WooCommerce > Shop elements > Variation swatches > off. Check the site after that.

Regards

#316204 Copied

Rana

Participant

February 4, 2022 at 17:30

Cant disable variaqtion swatches. Once its disabled than product filter disappear too. See screenshot https://prnt.sc/26oqyjc .
Regards,

#316223 Copied

Rana

Participant

February 4, 2022 at 19:44

I combined the javascripts in cache plugin, than it works and warning disappeared.

#316233 Copied

Rose Tyler

Support staff

February 5, 2022 at 10:45

All questions are solved?
Is there anything else we can help you with?

Regards

#316271 Copied

Rana

Participant

February 6, 2022 at 14:42

The fid and lcp is not fetching anymore, https://prnt.sc/26pnv8s. You said last time that i was compining core plugin files with theme files which you have excluded from combination and the issue was solved. Which were the javascripts? Here are the screenshots:
https://prnt.sc/26pns7b
https://prnt.sc/26pnucj
https://prnt.sc/26pnuu1

I am using the variations swatches so will this issue keep appearing into the search console? https://prnt.sc/26pnxbj

#316333 Copied

Olga Barlow

Support staff

February 8, 2022 at 19:59

Hello,

Provide us with WP Dashboard and FTP access. We’ll check the issue with the swatches. Also, provide link to the product where you use variation swatches.
We don’t understand why you have the issue with the fid and lcp.

Regards

#316593 Copied

Rana

Participant

February 17, 2022 at 12:42

Hello,
Each time you assisted me and each time you said that it was a cache issue. But siteground provide me each time the proof that it is not because of the cache plugin but because of XSTORE. Hereby the new screenshot with one more issue to kill my sales https://prnt.sc/26xoquw. How can i solve this and what is comming next :)?
I have added nothing into my child theme, see screenshot https://prnt.sc/26xovod.

#317504 Copied

Olga Barlow

Support staff

February 21, 2022 at 12:33

Hello,

Nope, you added things that hosting support mentioned in their reply https://www.awesomescreenshot.com/image/22648316?key=0f8db2d1c2f0b7d88dece2eb784e5198
Default child theme functions.php code if the following https://gyazo.com/3559684bed1ef40154427aca96a80772 You can download it here https://www.8theme.com/downloads/ and check by yourself. All the other code that you have in child theme is your custom code and we are not responsible for this.

Regards

#318005 Copied

Rana

Participant

February 22, 2022 at 01:39

Sorry, i saw that cart fragments code now. I posted you the complain right after siteground told me about this issue related with the theme. That code was added by a developer few months ago. I have deleted that code now.
1- I was just inspecting the cart page. When i update the cart quantity than this issue appears in console https://prnt.sc/lL5bEYf-LE4B .
2- When i scroll down on main category page /product-category/dekbedovertrekken/ After clicking on the ”load more button” this error appears in console https://prnt.sc/mAjkrO3clK5V .
I cleared the cache and also deactivated the cache plugin but it didn’t help.
Need your assistance to solve this.
Regards,
Rana

#318075 Copied
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