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Fatal Error with Xstore Core plugin and patcher

This topic has 12 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Luca Rossi

nebcreative

Participant

September 25, 2024 at 22:00

I clicked to install the patches available on this site and well I have a fatal error “WordPress caught an error with one of your plugins, XStore Core”, wordpress sent me a recovery mode link, which is with private information, i did disable that plugin via ftp client and the site was accesible but obviously didnt function correctly. I tried an update of same patch and plugins ect on another install and i had no issues so not sure what it is. thanks

Please, contact administrator
for this information.

#415867 Copied

11 Answers

Tony Rodriguez

Support staff

September 26, 2024 at 05:19

Hello, @nebcreative,

Thank you for contacting us and for using XStore.

1/ Please follow this article – https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

2/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Check fatal error info in WooCommerce > Status > Logs.

3/ Provide us with URL, temporary wp-admin, and FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#415881 Copied

nebcreative

Participant

September 26, 2024 at 20:20

1. First link is not relevant.
2. Site is in Debug Mode and I have it set to maintenance in your dashboard
3. Provided in Private area
4. Note I have the Core plugin deactivated currently just for reference

Please contact administrator
for this information.

#416011 Copied

Luca Rossi

Support staff

September 27, 2024 at 05:52

Dear @nebcreative,

We hope this message finds you well.

We have noticed that the file located at /wp-content/plugins/et-core-plugin/app/models/widgets/instagram.php experienced an issue during a recent update of the XStore Core plugin. We have successfully restored the file, and I am pleased to inform you that your website’s functionality has been fully reinstated.

Could you kindly verify the current status at your earliest convenience to ensure everything is functioning as expected?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

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nebcreative

Participant

September 27, 2024 at 14:02

ok thanks, i have a handful of uninstalled patches now from last week, can those be applied as thats when the issue occurred, when those patches were applied?

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Luca Rossi

Support staff

September 28, 2024 at 09:42

Dear @nebcreative,

We hope this message finds you well. We would like to inform you that issues with file integrity often occur if the update page is exited prematurely or if the application page is closed abruptly during an update process.

Additionally, these issues may sometimes be related to server timeouts.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

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nebcreative

Participant

September 28, 2024 at 20:36

ok thanks, not sure if i recall any issue but server timeout could have occurred

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nebcreative

Participant

September 28, 2024 at 21:19

same error occurred while trying to run the patches as I did say that the patches caused the error

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Luca Rossi

Support staff

September 29, 2024 at 13:57

Dear @nebcreative,

We hope this message finds you well. We have encountered a potential server-side issue that we believe is affecting the functionality of your website.

Unfortunately, we are currently unable to make edits to your files. Specifically, we are referring to the following file: /home2/statusgruppe/public_html/wp-content/plugins/et-core-plugin/app/models/widgets/instagram.php. You can view the error message here: [https://prnt.sc/eb2eQuVgL7n2](https://prnt.sc/eb2eQuVgL7n2).

Could you kindly contact your hosting provider to address this issue? Additionally, we suggest updating the aforementioned file. For your convenience, here is the source code that needs to be implemented: [https://pastebin.com/5yWzUTNZ](https://pastebin.com/5yWzUTNZ).

We appreciate your prompt attention to this matter and are here to assist you with any further questions you may have.

Best regards,
The 8Theme Team.

#416299 Copied

nebcreative

Participant

September 29, 2024 at 21:16

I am unsire why this site has gained that much size as of last week it was 6000mb and not it is 8200mb. I host 99% of sites i work on and the quota for this account has been increased.

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nebcreative

Participant

September 29, 2024 at 21:22

That corrected the site thank you. I need to figure out the site bloat as that is very odd.

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Luca Rossi

Support staff

September 30, 2024 at 06:50

Dear @nebcreative,

We hope this message finds you well. Regarding the issue you are experiencing, we recommend that you reach out to your hosting provider for further assistance as it pertains to server-side concerns.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

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Tagged: best selling themes, error-free woocommerce, fatal error solution, woocommerce themes, xstore patcher fix, xstore-core-plugin
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