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Fatal Error when updating Woocommerce as requested

This topic has 8 replies, 4 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

jodistuchlik

Participant

February 11, 2015 at 21:29

Hi, I just updated Woocommerce as requested in the dashboard, not it seems to have caused a fatal error. I’m not able to view anything on my website now.

http://www.naturallysuburban.com

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7 Answers

Eva Kemp

Support staff

February 11, 2015 at 22:41

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

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ztrain727

Participant

February 11, 2015 at 22:42

I just had the exact same thing happen. Downgraded woocommerce to 2.2.10 and the problem persists. I have two sites built on this theme and both are down.

Fatal error: Call to a member function is_visible() on a non-object in /home3/betterss/public_html/newsite/wp-content/themes/blanco/woocommerce/content-product.php on line 28

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Eva Kemp

Support staff

February 11, 2015 at 23:13

Hello @ztrain727,

You’ve been replied in other topic.
Please check.

Thank you.
Regards,
Eva Kemp.

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jodistuchlik

Participant

February 12, 2015 at 00:03

Thanks Eva, you’ll find my FTP details attached in Private Content.

In the future, what should I do when prompted to update WooCommerce?

Please, contact administrator
for this information.

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Robert Hall

Support staff

February 12, 2015 at 09:13

Hello @jodistuchlik,

I’ve checked your site and made some changes. Please check it now.

Regards,
Robert Hall.

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jodistuchlik

Participant

February 12, 2015 at 11:56

Robert, it looks like you downgraded Woocommerce to the previous version. Will the current version every work with this theme?

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Eva Kemp

Support staff

February 12, 2015 at 13:16

Hello,

We’ll release an update for the theme to make it compatible with the latest Woocommerce version.
Meanwhile you can use old Woocommerce plugin version.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

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