Return to previous page

FATAL ERROR after trying to update - by idan

This topic has 36 replies, 6 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

Olga Barlow

Support staff

October 1, 2018 at 18:53

Hello,

1) You can manage it in Theme Options > Menu > Menu Styling http://prntscr.com/l0y3kd
2) Unfortunately, I don’t remember how it was before. Check site now, did you want to change the back like now?
3) Provide me screenshot of the error, please.
4) Where? Can you provide me link and screenshot?

Regards

#200285 Copied

myrtolam

Participant

October 1, 2018 at 21:35

1. i try to modify but any change i do is not shown on the front end. I ve cleared cache, tried even form another pc nothing changes, the menu was like here – http://prntscr.com/l108x2, how can i do it again like that?
2. Everything is fine with the secondary menu thanks
3. Sure – http://prntscr.com/l1087s
4. It s fixed now, thanks

#200293 Copied

Olga Barlow

Support staff

October 3, 2018 at 12:09

Hello,

1) Check now.
3) Looks like some files are missed. We have re-uploaded theme. Check now.

Regards

#200390 Copied

Randley

Participant

October 3, 2018 at 17:28

Hello,

I have a lot problems with the new version of the theme and core plugin. I upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP, but everything is broken and I Cannot access the admin panel or the website anymore. Right now I have active Core Plugin (1.0.23) and old version of the theme, the website is ok except I cannot access the admin panel. Please help with my access.

Thanks

Please, contact administrator
for this information.

#200409 Copied

Olga Barlow

Support staff

October 3, 2018 at 17:38

Hello, @Randley

1) If you have the memory limit error then contact your hosting provider to increase the PHP Memory limit.
2) Please, create the individual topic, provide Dashboard and FTP access to your site and we’ll help you with theme update. If you use server cache disable it while we update theme.

Regards

#200411 Copied

Randley

Participant

October 3, 2018 at 18:04

Hi Olga,

I am sending the information you need, this problem star on Monday is critical.

Please, contact administrator
for this information.

#200414 Copied

Randley

Participant

October 3, 2018 at 18:32

Hey Olga,

I noticed this error 502 when you try to access

thanks

#200418 Copied

Olga Barlow

Support staff

October 4, 2018 at 11:18

Hello,

We found rules for Varnish in your wp-config. Please, disable server cache if you want to update theme. We won’t be able to update theme if old theme files are cached. Reply back once you disable server cache.

Regards

#200466 Copied

myrtolam

Participant

October 4, 2018 at 12:46

Hi Olga, everything is fine with the updates now thanks. however, menu still shows the same. Plz check here- http://prntscr.com/l236gq. I want the menu to be like before – https://prnt.sc/l108x2

#200475 Copied

Rose Tyler

Support staff

October 4, 2018 at 12:54

Hello @myrtolam,

I do not see the problem on your site https://prnt.sc/l23aiq Please clear cache and check one more time or provide link were we will be able to see the problem.
Thanks in advance.

Regards

#200478 Copied

Randley

Participant

October 4, 2018 at 16:25

Hi @Olga

Any new for my problems? please let me know if you have something, it’s critical.

Thanks

Please, contact administrator
for this information.

#200511 Copied

Olga Barlow

Support staff

October 5, 2018 at 10:01

Hello, @Randley

Did you disabled server cache? We can’t finish update if server cache is enabled because cached js files cause errors.

Regards

#200560 Copied

Randley

Participant

October 8, 2018 at 16:36

Hi @Olga

Yes, I did. I disabled serve cache, also I clear cache. Before update can you help with my access to the dashboard, the problem is the core. I have a lot to do. for this moment I do not want to update the theme I need help to fix the problem of the core with my access to wordpress please

Please, contact administrator
for this information.

#200715 Copied Theme version: xstore

Randley

Participant

October 8, 2018 at 19:33

Hi @Olga,

Get have access right now, but I cannot edit content with the tools, I think is the core

#200719 Copied

Randley

Participant

October 8, 2018 at 23:04

Hi @olga

Right now everything is perfect, I upped the memory in WP-Config.php, I let you know if I have a problem.

Thanks

#200723 Copied

Olga Barlow

Support staff

October 9, 2018 at 09:17

Hello, @Randley

Ok. Contact us once you decide to update theme. We’ll help you with this.

Regards

#200738 Copied
1 2

Viewing 36 results - 21 through 36 (of 36 total)