Excessive Ajax Requests – a result of White Label Branding plugin

This topic has 2 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: websitedude1985
    WebsiteDude
    Participant
    January 9, 2023 at 17:54

    Hi Guys – okay so we have poor site speed and our hosts WPEngine have been digging in deep to understand where issues are – here are some bits of feedback from them…

    there are excessive unchaced results so ajax logging was enabled and found this…..

    Here was the action value and count after a while :

    1298 [action] => xstore_get_user_compare
    1292 [action] => xstore_get_user_wishlist
    166 [action] => heartbeat
    60 [action] => etheme_ajax_popup_content
    44 [action] => as_async_request_queue_runner
    38 [action] => wc_epo_get_associated_product_html
    5 [action] => mailchimp_set_user_by_email
    4 [action] => xstore_wishlist_fragments
    4 [action] => xstore_get_wishlist_product_info
    2 [action] => xstore_update_user_wishlist

    The top two action values seem to be coming from plugin : xstore-white-label-branding and would recommend reaching out to the plugin developers to see if they are able to provide assistance in throttling these requests.

    is there anything you guys can suggest? I would think if you were to reach out to them then that would be a great step giving benefit for us all whom use the plugin as part of your theme.

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2023 at 09:50

    Hello,

    Your site is under maintenance mode, so we can’t check it. Please provide temporary wp-admin access. Also, we need FTP access.
    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

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