Error after theme update – images not loading, menu not working

This topic has 4 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Namaste
    Namaste
    Participant
    March 11, 2023 at 23:49

    Good morning,

    After the update images on my page has stopped working.

    None of the images was loading. I changed the settings in speed optimization (Image Loading Type) from lazy to default. It helped with the images but menu is not working. On Desktop it expands but items are not visible, on mobile menu is not clickable.

    We request urgent help.

    Temp. access in the PC

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2023 at 08:55

    Hello, Namaste,

    Try to disable your cache plugin and check how the menu works. If the problem is solved, activate that plugin and check its settings of it to find out which one causes the problem.

    Kind Regards,
    8theme team

    Avatar: Namaste
    Namaste
    Participant
    March 12, 2023 at 11:23

    Hi Rose,

    I disabled W3 Total Cache – it resolved the issue on both Mobile and Desktop.

    I tested several scenarios.
    Browser cache settings – not related to the issue.

    Page cache – when disabled – issue resolved on Desktop. Still present on Mobile. When I enabled it again, the issue didn’t come back on Desktop

    Then I disabled Minify – it resolved issue with Mobile Menu – but it is coming back when I enable it again.

    I am now afraid that disabling it will impact speed of my website.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 12, 2023 at 16:10

    Hello, Namaste,

    You can check the speed of the site from your mobile and see.

    There are a few types of Minify in W3 Total Cache plugin settings. Which one (CSS, JS, HTML) causes the problem? For example, there is Minify CSS in Theme Options > Speed Optimization, so there is no need to enable Minify CSS in cache plugin settings.

    Kind Regards,
    8theme team

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