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  Radian

  Participant

  December 8, 2020 at 18:35

  Encountered error when importing default demo
  

  My server Requirement, which is high already.
  

  Just curious, how what selection during the installation would the least error prone?

  Because it seems if thing doesn’t import correctly, event only the media, it affect the theme function to work properly, like:

  

  

  Please, contact administrator
  for this information.

  #263154 Copied Theme version: 7.2 WooCommerce version: x
  3 Answers
  

  Olga Barlow

  Participant

  December 9, 2020 at 12:35

  Hello,

  1) Did you find any missing images on your site? If not then just ignore that notice.

  2) Error with the Customizer is not related to import. Probably you reached the limit of the SubstituteMaxLineLength Read this topic https://www.8theme.com/topic/internal-server-error-2-2/#post-234594 and contact your hosting provider to check the server error logs and fix the limit issue in case you have the same errors.

  3) Create a separate menu for the mobile menu element that does not include the static blocks mega menu. and then choose it in the Theme Options > Header builder > Mobile menu.

  Regards

  #263242 Copied
  

  Radian

  Participant

  December 9, 2020 at 14:10

  Hello, awesome response efficiency!

  1) it seems okay, not noticeable missing image for now.

  2) after the setting, it seems work now.

  3) my teammate is doing the fix.

  If we got any problem, we will let you know again. Thanks!

  #263259 Copied
  

  Rose Tyler

  Support staff

  December 9, 2020 at 14:18

  Hello,

  You’re welcome! Have a nice day

  Regards

  #263261 Copied
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