Email Customizer – issues with payment by bank transfer not working

This topic has 7 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

  • Avatar: Niddy
    Niddy
    Participant
    March 9, 2022 at 12:59

    Hi

    In the built in email customizer, with the on-hold email (Customer – order-on-hold) it doesn’t add the bank info if someone at checkout requests pay with Bank Transfer to the email. So the customer only see’s it within the actual order completion email and even then; the block sits outwith the standard css so it goes off screen unless you apply custom css like so –

    
    section.woocommerce-bacs-bank-details {
    	background: #efefef;
    	padding: 20px;
    	margin-bottom: 30px;
    }
    @media only screen and (min-width: 993px) {
    	section.woocommerce-bacs-bank-details {
    		background: #efefef;
    		max-width: 80%;
    		margin-left: auto;
    		margin-right: auto;
    		display: block;
    		padding: 20px;
    		margin-bottom: 30px;
    	}
    }
    

    So can this be fixed with an update? The css above aligns the bank info the rest of the order confirmation page (see private info for actual link that will work when logged in).

    Regards the email – I cannot add a standard block as some people will choose cash on collection which again, will affect the email as it’ll then show bank info to pay into on all on-hold orders.

    Back to the email issue – there is nothing on it showing the bank info – and woo docs suggest it should be standard here -> https://woocommerce.com/document/bacs/

    Hope this makes sense – see private info for images etc.

    Thanks

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Niddy
    Niddy
    Participant
    March 9, 2022 at 17:27

    Also another error – order tracking does not work on mobile devices! I know, sounds weird but really – enter the order ID and email and the page refreshes and nothing shows. Urgh!

    Any idea?

    Edit – amp kills it. Disabling AMP allows me to track orders.

    So to do basic functions you must disable AMP. Plus it removes variations so AMP isn’t suitable for woocommerce. 🤮

    Found the solution & reason. As in we must disable amp on certain pages but that’s a nightmare. However I’ll persevere and test it all. Why not lol.

    https://wordpress.org/support/topic/amp-checkout-not-working-on-mobile-device/

    And for variables etc to run we must use a plug-in like – https://wordpress.org/plugins/amp-enhancer/

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2022 at 08:27

    Hello,

    Could you please, provide working ftp access to check it deeply and try to fix your question right on the way on your site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2022 at 08:28

    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2022 at 08:29

    Also please create separate topics for different questions, please.

    Regards

    Avatar: Niddy
    Niddy
    Participant
    March 11, 2022 at 12:02

    Hi

    I know how to give FTP access lol. Sorry was offline most p
    of yesterday.

    I have removed the pay by BACS option as being honest, its too much hassle with all the issues so will leave it for now.

    Thanks again

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 11, 2022 at 13:10

    Hello,

    Let us know if any other assistance will be needed.

    Regards

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