Edit User Password Not Working - by KC - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: KC
    KC
    Participant
    August 16, 2020 at 15:03

    Hi, found another issue. The “Generate Password” for Users is not working and the password input box is missing. When I clicked on the “Generate Password” button nothing happened.

    However, when I switch to TwentyTwenty theme, I was able to edit and change user password. Same thing as an earlier post I submitted on tabs awaiting for your reply
    https://www.8theme.com/topic/product-tabs-on-single-product-page-not-opening/#post-247967

    Think your theme is generating a serious scripting issue. Now I am not able to click on theme details to check the theme version. Providing details from previous post.

    This is the error message from Console for the password issue

    Uncaught TypeError: jQuery(…).live is not a function
    at HTMLDocument. (admin.js?ver=5.5:226)
    at i (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
    at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
    at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
    content.bundle.js:1 observing
    wp-auth-check.min.js?ver=5.5:2 Uncaught TypeError: Cannot read property ‘hasClass’ of undefined
    at HTMLDocument.
    (wp-auth-check.min.js?ver=5.5:2)
    at HTMLDocument.dispatch (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:3)
    at HTMLDocument.r.handle (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:3)
    at Object.trigger (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:3)
    at HTMLDocument.
    (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:3)
    at Function.each (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
    at n.fn.init.each (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
    at n.fn.init.trigger (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:3)
    at Object.
    (heartbeat.min.js?ver=5.5:2)
    at i (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 17, 2020 at 18:36

    Hello,

    1) Provide us with correct WP Dashboard access to your site.
    2) Provide us with FTP access to your site to check the issue.

    Regards

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