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Edit User Password Not Working - by KC - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

KC

Participant

August 16, 2020 at 15:03

Hi, found another issue. The “Generate Password” for Users is not working and the password input box is missing. When I clicked on the “Generate Password” button nothing happened.

However, when I switch to TwentyTwenty theme, I was able to edit and change user password. Same thing as an earlier post I submitted on tabs awaiting for your reply
https://www.8theme.com/topic/product-tabs-on-single-product-page-not-opening/#post-247967

Think your theme is generating a serious scripting issue. Now I am not able to click on theme details to check the theme version. Providing details from previous post.

This is the error message from Console for the password issue

Uncaught TypeError: jQuery(…).live is not a function
at HTMLDocument. (admin.js?ver=5.5:226)
at i (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
content.bundle.js:1 observing
wp-auth-check.min.js?ver=5.5:2 Uncaught TypeError: Cannot read property ‘hasClass’ of undefined
at HTMLDocument. (wp-auth-check.min.js?ver=5.5:2)
at HTMLDocument.dispatch (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:3)
at HTMLDocument.r.handle (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:3)
at Object.trigger (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:3)
at HTMLDocument. (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:3)
at Function.each (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
at n.fn.init.each (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)
at n.fn.init.trigger (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:3)
at Object. (heartbeat.min.js?ver=5.5:2)
at i (load-scripts.php?c=0&load[chunk_0]=jquery,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,farbtastic,zxcvbn-async,moxiejs,plupload&ver=5.5:2)

Please, contact administrator
for this information.

#248099 Copied Theme version: 4.3.1 WooCommerce version: 4.3.3

1 Answer

Olga Barlow

Support staff

August 17, 2020 at 18:36

Hello,

1) Provide us with correct WP Dashboard access to your site.
2) Provide us with FTP access to your site to check the issue.

Regards

#248244 Copied
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