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Drop down menu in mobile menu don’t work

This topic has 4 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Francesco Azzaro

Participant

January 13, 2022 at 13:05

Hi, when i click on the drop down menu, it closes by itself.

Can you help me?
I wrote the access data in the reserved area

Please, contact administrator
for this information.

#314408 Copied Theme version: 8.0.12 WooCommerce version: 6.1.0

3 Answers

Rose Tyler

Support staff

January 13, 2022 at 13:37

Hello,

Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear all cache, and check then. Maybe one of the additional plugins is a reason for the problem. If it is true, enable plugins one by one to find out which one support you need to contact.
Let us know if any further assistance is needed from our side.

Regards

#314409 Copied

Laura Pascual

Participant

March 17, 2023 at 11:21

Good morning,

The same thing happens to me as the other user comments.

The dropdown menu disappears on mobile. I have checked and deactivated all plugins. I have come to the conclusion that the xtore core plugin is the problem.

If you need access to the website, please request it.

Thanks.

Please contact administrator
for this information.

#350343 Copied

Rose Tyler

Support staff

March 17, 2023 at 13:01

Hello, Laura Pascual,

Thank you for contacting us and for using XStore.

Please clear cache and check now.

Your problem was caused by this option – https://prnt.sc/Fn9iFST_6mzV We’ve disabled it.

If you want to create one-page menu, please follow this video – https://youtu.be/EeR0Jn9eUpA

Kind Regards,
8theme team

#350358 Copied
Tagged: dropdown, menu, mobile, themes, woocommerce, wordpress
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