Return to previous page

Design Constraints - by T_12345 - on WordPress WooCommerce support

This topic has 53 replies, 4 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Rose Tyler

Support staff

April 9, 2022 at 15:50

Use the next custom CSS code:
.rmagic .rmrow .rmfield label {
color: black;
}

Regards

#321681 Copied

T_12345

Participant

April 11, 2022 at 06:24

1. Shop page is constantly malfunctioning with respect to the shop sidebar (menu categories). Like the sidebar will show up at times and at times it’s just blank and at times it shows up as a placeholder. Not sure how to deal with this. Please help.

Right now it’s showing up like this: https://prnt.sc/SGTmKHzHyIib

2. Many times it happens that the site shows up as a white page, like the front design completely breaks. Screenshot: https://prnt.sc/D1pCE0b9U_SI

#321758 Copied

Olga Barlow

Support staff

April 11, 2022 at 20:30

Hello,

I suppose that issues are related to cache plugin that you use. Looks like it caches the wp_is_mobile function. So, contact plugin author and ask if they have option to separate mobile and desktop caches.

Regards

#321809 Copied

T_12345

Participant

September 30, 2022 at 23:43

Hi,

It looks like there are new issues on the website:

1) Menu (mobile) is not working for Fans and reviews and Fair trade feels good pages.

2) Menu (Mobile) isn’t working at the top of Home page.

3) Video isn’t running on mobile, in the home page.

Please contact administrator
for this information.

#335522 Copied

Rose Tyler

Support staff

October 3, 2022 at 12:54

Hello,

1/ Header builder > Mobile menu > Dropdown Opening Action
2/ Theme Options > Speed Optimization > Disable Elementor Dialog Js > Off
3/ What browser do you use? What mobile device?
I’ve checked your Home page on a Samsung device > Chrome browser and the video works fine in the first block of the Home page.

Regards

#335673 Copied

T_12345

Participant

October 3, 2022 at 18:36

I tried options 1 and 2, but it looks like the menu still is not working. Can you please check this once from your end?

The video is working now. Thank you for confirming that.

#335706 Copied

T_12345

Participant

October 3, 2022 at 20:37

One more thing, can you please change the button text to black (Currently it is yellow) in the Empty Shopping cart page (https://katmandutrading.com/cart/)?

#335712 Copied

T_12345

Participant

October 4, 2022 at 18:16

Hello folks, any update on this?

#335804 Copied

Rose Tyler

Support staff

October 5, 2022 at 13:51

Hello,

Sorry for the delay in answering.
Please post new questions via separate topics, not in this one to prevent a mess.
“Menu (mobile) is not working for Fans and reviews and Fair trade feels good pages.” – please provide URL of page with the problem. It seems I did not understand your problem at first, please describe it in more detail.
“Menu (Mobile) isn’t working at the top of Home page.” – provide FTP access, please. I will ask someone from our dev team to check this problem more deeply. The menu works fine on other pages?

Regards

#335863 Copied

T_12345

Participant

October 5, 2022 at 17:38

Hi,

Thank you for reaching out, and not a problem at all.

1. https://katmandutrading.com/fans-and-reviews/

The issue here is as I scroll through the page, the sticky header (menu) doesn’t follow through. Like in all the other pages, no matter how far along I scroll, when I scroll back up, even a bit, the primary menu definitely shows up. Here as you can see, to get the menu you will have to scroll right to the top.

This issue is also persistent on the Fair Trade Feels good page. Link – https://katmandutrading.com/fair-trade-feels-good/

2. I am attaching the SFTP details in the private content area. The menu works fine on all the other pages.

Please contact administrator
for this information.

#335873 Copied

Rose Tyler

Support staff

October 6, 2022 at 14:19

Hello,

Thanks for the reply.
I’ve passed this topic to one of our developers, and I will let you know once get an answer.

Regards

#335934 Copied

Rose Tyler

Support staff

October 6, 2022 at 15:11

Hello,

We should inform you that it is highly not recommended to use few variation swatches functionalities on one web-site because as we see you are using both -> https://prnt.sc/YriSS5ghsYsk One built-in Variation swatches in our XStore Theme -> https://prnt.sc/KiIsCty-vmLo and few Extra plugins -> https://prnt.sc/F_zNcRRhvxOK . According to this fact, there could be some conflicts on your web-site.

Your main issue was caused by next settings you set on this page -> https://prnt.sc/omub2uwOtstU . It means that scripts for our built-in swatches is not loaded on this page but they are not fully disconnected and it’s main class is used in other script files which make errors because of not-found js class of swatches but enabled globally in Theme Settings.

We switched on that settings and now your sticky header is ok because of no js issues created for it’s work.

Regards

#335942 Copied

T_12345

Participant

October 9, 2022 at 17:52

Thank you for the clarification. It looks like the Fans and Reviews page is working fine. Though:

1. This issue is still persistent on the Fair Trade Feels good page. Link – https://katmandutrading.com/fair-trade-feels-good/

2. Right at the top of the Home page (Mobile site) the menu is still not working, it seems to be working fine as soon as we scroll a bit. But the menu option is not responding when we are the top of the home page.

#336088 Copied

Rose Tyler

Support staff

October 10, 2022 at 14:51

Hello,

1/ We have already described you above what could be the issue on some pages but it is ok. We will text you again the same message:
“Your main issue was caused by next settings you set on this page -> https://prnt.sc/omub2uwOtstU . It means that scripts for our built-in swatches is not loaded on this page but they are not fully disconnected and it’s main class is used in other script files which make errors because of not-found js class of swatches but enabled globally in Theme Settings.”
On the page you sent us in last message we see the same situation. You have to follow the instructions above in such cases.

2/ You should check your page and try to prevent such “bad css code” like here -> https://prnt.sc/tEC_i4v7pkzU . Negative Margin is not good solution to move some blocks. As you may see on screnshot one block (because of your seetings to margin-top: -120px is overlaying on header (and mobile menu) which make you not able to click on it. Keep in mind, we are not responsible for your custom changes.

Regards

#336140 Copied

T_12345

Participant

October 18, 2022 at 19:53

Hello,

Thank you so much for your detailed review.

Unfortunately, even after many trials, I’m not able to reset the dimensions on the said container (point no. 2 – Home Page).

Can you please help with this on the home page? Like if you folks can set the margins back to normal, I will work from there.

I am terribly sorry for the bad code over here.

#336813 Copied

Rose Tyler

Support staff

October 19, 2022 at 08:19

Hello,

We removed those “minus margins”. Examples: https://prnt.sc/CwsPwV3wBYRh

Regards

#336846 Copied

T_12345

Participant

December 5, 2022 at 11:03

Thank you so much for your help. I have one more issue with the product sliders on the Home page and on the Blog posts. Like in the backend (WP Editor) I can see that the short descriptions are showing up for the products, but on the front end these short descriptions aren’t showing up. Can you please look into this once?

#340521 Copied

Rose Tyler

Support staff

December 5, 2022 at 15:36

Hello,

Please describe your request with screenshots and URLs for a better understanding.

Regards

#340576 Copied

T_12345

Participant

December 5, 2022 at 17:46

Hi,

So the issue is when I am updating product sliders on the back end, be it home page (https://prnt.sc/R_Dzdbyi-inj) or blog post (https://prnt.sc/FvkzdNixEUd3) the short description (encircled area) is showing up; whereas when I am loading the website on the front end (https://prnt.sc/dCJyFYLAoY4p) the short descriptions are missing. Please help.

Please contact administrator
for this information.

#340595 Copied

Rose Tyler

Support staff

December 6, 2022 at 15:08

Hello,

As you may see that Products widget is already deprecated because of bad code practice and some bugs which are not possible to fix in a proper way.
We recommend you to use new ones with better UI/UX and new options (Products Grid/Products Carousel/Products List -> https://prnt.sc/R_sQCPTKiRcn ).

We created for you one example here -> https://gyazo.com/6bb08fc75c24d91f8b78b14441618f86 (in the section of “Wikidu Recommends” titled )
If you like the example you may duplicate it and set your own settings on previous Products widgets that you had on that page above or below.

Regards

#340704 Copied
Tagged: constraints, design, friendly, templates, woocommerce, wordpress
1 2 3

Viewing 40 results - 21 through 40 (of 53 total)