Customization with errors Widgets Xstore Elementor

This topic has 2 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

  • Avatar: Zianya
    Zianya
    Participant
    December 21, 2022 at 18:27

    Hello, when editing the home page using Elementor, when placing an Xsore or Elementor widget it does not apply the design and structure. It is not cache since it is deleted from siteground – dynamic cache, it is deleted in browsers and they restart and there are no changes. This is in four browsers. Chrome, Firefox, IE and Opera. I have days with this and I don’t know what to do anymore and I can’t move forward in the project.

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 22, 2022 at 06:49

    Hello, @Zianya,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

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