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Customer received two emails with build-in email builder

This topic has 14 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Linna

Participant

October 28, 2022 at 04:19

I already turned on the option in settings that let xtore overwrite the orginal woocommerce email,but the customer still received two emails.

#337463 Copied Theme version: 8.3.4 WooCommerce version: 7.0.0

13 Answers

Rose Tyler

Support staff

October 28, 2022 at 04:47

Hello,

1/ Update the theme and Core to latest versions. https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
2/ Provide temporary wp-admin access via the Private Content area here.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
3/ What exactly emails are received by customer? Please describe the situation in more detail with screenshots.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

Regards

#337467 Copied

Linna

Participant

October 28, 2022 at 07:06

I used new register notification email as testing,and I got one email made by xstore email builder
https://prnt.sc/xQVakpqXu8uP
and another email I think is from original woocommerce version
https://prnt.sc/402huVLwKRM5

Please contact administrator
for this information.

#337479 Copied

Rose Tyler

Support staff

October 28, 2022 at 07:09

Hello,

Please provide FTP access also.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#337480 Copied

Linna

Participant

October 28, 2022 at 15:50

Here’s my FTP access.

Please contact administrator
for this information.

#337495 Copied

Rose Tyler

Support staff

October 28, 2022 at 16:30

Hello,

Please do next tests:
1/ Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
2/ When the Email builder is disabled the problem with 2 emails persists?

When we register – only 1 mail is received – https://prnt.sc/PuzUzKZE3cCq (not from the Builder), so it seems you better understand the situation, so please do mentioned tests and let us know.

Regards

#337496 Copied

Linna

Participant

October 30, 2022 at 14:38

After I disable all the third party plugin,it works successfully. But those 3rd party plugin are also necessary to my website,how can I do for next?

#337547 Copied

Rose Tyler

Support staff

October 31, 2022 at 10:02

You need to find out which exactly plugin caused the problem (when all plugins are disabled, enable them one by one and check).
Then contact the support of that plugin.
Also, let us know the plugin name, we will check from our side also.

Note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Regards

#337583 Copied

Linna

Participant

November 2, 2022 at 22:58

Hi,I already solve the conflict problem with 3rd plugin and xtore email builder work welI now but only one thing,I can’t receive password reset notification email. Is there any problem with the reset button link?

#337762 Copied

Rose Tyler

Support staff

November 3, 2022 at 09:46

Hello,

Thanks for letting us know.
Please check how it works with the default WooCommerce theme – Storefront.
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
Go to Appearance > Themes > install and activate the Storefront theme. Then test and let us know the result.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#337795 Copied

Linna

Participant

November 3, 2022 at 18:36

Hi, I just activated storefront theme,but I can’t even find out the member login area to test the password resend email button,and I don’t really understand how to move the widgets before switching.

#337830 Copied

Rose Tyler

Support staff

November 4, 2022 at 14:26

Hello,

“I can’t even find out the member login area to test the password resend email button” – it should be the same page that always, isn’t it? just copy URL of the page to be able to open it and do the test.
” I don’t really understand how to move the widgets before switching” – not move, just open https://lady***a.com.tw/wp-admin/widgets.php page before activation other theme and pin it, after doing tests and activation XStore back, go to Widgets page in a new window and compare content on widgets area. In case some widgets changed their positions, you will be able to set them as it was in the pinned tab.

Regards

#337895 Copied

Linna

Participant

November 5, 2022 at 08:10

Hi, I already tried the method switching to the Storefront theme ,but still can’t receive the reset email.Is there any another test I can try?

#337931 Copied

Rose Tyler

Support staff

November 7, 2022 at 07:30

Hello,

It means the situation is independent of the theme, so our theme support can’t help, unfortunately.
You need to contact WooCommerce plugin support.

Regards

#338003 Copied
Tagged: customer, email builder, emails, persuasive, templates, woocommerce, wordpress
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