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Columns issue; - by 3Q - on WordPress WooCommerce support

This topic has 37 replies, 3 voices, and was last updated 4 years, 7 months ago ago by 3Q

3Q

Participant

October 11, 2020 at 12:40

Hello;

I m using One Row with 4 Columns, in mobile it will display one column, i want to set 2 columns…

example, in desktop my row showing now One row with 4 columns where contains products… i want in mobile it display 2 rows instead one.. how to set that?

Awaitign Thanks

#254724 Copied Theme version: 7.0.2 WooCommerce version: 4.5.2

36 Answers

Rose Tyler

Support staff

October 11, 2020 at 13:30

Hello,

Do you use WPBakery or Elementor?
Your site under maintenance mode, so we can’t check it.

Regards

#254730 Copied

3Q

Participant

October 11, 2020 at 14:18

Hi again…

WP Bakery… yes because im working still on the site… pls find in an attach the WP acces;

2. Could you also pls disable newsletter popup? i have disable all and removed all contents but still;

Please contact administrator
for this information.

#254731 Copied

Rose Tyler

Support staff

October 11, 2020 at 15:13

Hi,

Please check – https://prnt.sc/ux5pup

Regards

#254737 Copied

3Q

Participant

October 13, 2020 at 06:57

hello…

Pls check in private i have shared it;

Awaiitng THnaks!

Please contact administrator
for this information.

#254881 Copied

Olga Barlow

Participant

October 13, 2020 at 16:46

Hello,

Do you want to show these products 2 per row http://prntscr.com/uyky3f ?
Use the column responsive settings to change the layout for the mobile devices http://prntscr.com/uykzzg

Regards

#254948 Copied

3Q

Participant

October 14, 2020 at 08:13

Hello and thanks for reply…

1. Great!…
2. One last thing, Is there way to set variable products to show sub categories? example, this is the link; ( pls see in private content area ) i want all the colors shows separately product, and when we click each one, will take to single product page where will display the all variable colors to choose…

how to set that?

Awaiting thanks!

Please contact administrator
for this information.

#255008 Copied

3Q

Participant

October 15, 2020 at 07:20

Hello;

2. I have already figured it out but one issue; when we go to lipstick Category as the link i have shared in private content area;

i want each category when i click, it will direct me to single page INSTEAD take me to sub to bus page inside…. example when you click the link i have shared, pls click the first one, i want it takes me to direct single page shop…

How to set that?

Please contact administrator
for this information.

#255121 Copied

Olga Barlow

Participant

October 15, 2020 at 13:06

Hello,

You chose the wrong way. There is no option to link the product category to single product. But there are plugins to show the variations separately. For example
https://woocommerce.com/products/products-by-attributes-variations-for-woocommerce/
https://wordpress.org/plugins/wpc-show-single-variations/
https://wordpress.org/plugins/woo-show-single-variations-shop-category/
https://iconicwp.com/products/woocommerce-show-single-variations/

Did not test these plugins, so can’t guarantee 100% compatibility but you may try.

Regards

#255180 Copied

3Q

Participant

October 17, 2020 at 15:01

hello and thanks for reply…

i have purchased this plugin; https://codecanyon.net/item/woocommerce-show-variations-as-single-products/25330620?_ga=2.156880571.1827515542.1602942982-624832336.1574057674

everything are fine .. just one issue; the nailplish i have two sub categories but the other not displaying full, seams like category page set to limited products loads… Is htere any setting i will need to enabled it, to load unlimited items?

Please contact administrator
for this information.

#255490 Copied

Rose Tyler

Support staff

October 17, 2020 at 15:25

Hello,

Go to Plugins > disable Infinite Scroll and Ajax pagination plugin or set the correct settings for the plugin if you want to use the Infinite scroll https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

Regards

#255494 Copied

3Q

Participant

October 19, 2020 at 09:59

Hello

1. Thank you!
2. One last thing… currently its set to 992px to show the mobile top burger icon, but i want to set at 1200px…

i want when the browser reach 1200px widht breaking point, it show moible burger menu because ihave long menu…

#255645 Copied
Olga Barlow

Participant

October 19, 2020 at 14:44
Hello,

1) You are welcome.

2) Unfortunately, we don’t have the option to change the breakpoint for the mobile header. But you may add the below code to Theme Options > Custom CSS to make it smaller

@media only screen and (max-width: 1200px){ .et_b_header-menu > .menu-main-container { zoom: 0.85; } }

Regards
#255691 Copied
3Q

Participant

October 21, 2020 at 13:36

Hello and thansk fro reply..

1. ok thanks…
2. There is an issue with quick view.. after click showing Error message: ERROR AJAX…
3. In single product page, i want to separate the Customer Review.. how to?
4. How to change Description single product page to INGREDEINT? i checked everyhwere no option found…
5. Is there way to place Wishlist ICON next to add to cart button?

#255935 Copied

Olga Barlow

Participant

October 21, 2020 at 16:58

Hello,

2) Provide us with FTP access to your site to check the issue in more detail.
3) We don’t have such option, unfortunately.
4) We added the WooCommerce snippet to child theme functions.php https://docs.woocommerce.com/document/editing-product-data-tabs/#section-2
5) Only by additional customization. We don’t have such option by default.

Regards

#255996 Copied

3Q

Participant

October 22, 2020 at 08:41

Hello;

2. pls find in an private content area
3. i see let me check thank you
4. thanks!
5. i have managed it by customize via css, but one issue, how can i replace this with just like when we hover on each product? example, i want same button heart when we click, without written any Browse Wishlist text just heart button…

Please contact administrator
for this information.

#256072 Copied
Olga Barlow

Participant

October 22, 2020 at 14:46
Hello,

2) Thank you. I have passed your issue to our developers.
5) We have added the below custom, check now

/* Wishlist customization */ .et_product-block .single-wishlist .show > a:after, .et_product-block .single-wishlist .wishlist-fragment > div a:after { content: '\e908'; font-family: 'xstore-icons'; } .et_product-block .single-wishlist .show > .yith-wcwl-wishlistaddedbrowse a:after, .et_product-block .single-wishlist .wishlist-fragment > .yith-wcwl-wishlistaddedbrowse a:after, .et_product-block .single-wishlist .wishlist-fragment .yith-wcwl-wishlistexistsbrowse a:after { content: '\e92d'; font-family: 'xstore-icons'; } .et_product-block .single-wishlist .show > .yith-wcwl-wishlistaddedbrowse span, .et_product-block .single-wishlist .wishlist-fragment > .yith-wcwl-wishlistaddedbrowse span, .et_product-block .single-wishlist .yith-wcwl-wishlistexistsbrowse span { font-size:0; } /* Wishlist end */

Regards
#256104 Copied
3Q

Participant

October 25, 2020 at 07:55

Hello;

after sharing credential of my server, right after 2 days i surprisingly found that the site has been Hacked!… you should not let me share here when its not even safe to share.. none of this here private content area is Safe place…

i had lost all the data my hard work for 2 weeks gone for nothing..

Please contact administrator
for this information.

#256428 Copied

Olga Barlow

Participant

October 26, 2020 at 16:06

Hello,

Information that you provide in the Private content area is safe! We are sure that your site was hacked not because of this. Contact your hosting provider to restore the backup of your site (they should have a copy with the latest changes, not the 2 weeks copy) and ask them to make additional protection to prevent hacking.

Once you do this then reply back with temporary access to allow us to check the QV issue.

Regards

#256571 Copied

3Q

Participant

October 31, 2020 at 07:59

Hello.

Sorry for delay i was fixing the site..

The host provider said, we are not trained to protect the site.. you will need to consult with higher developer to secure your site… anyhow, i have managed that…

1. for review i wll share later once i complete the site..
2. Regarding Whislist icon you have added the code, thanks but there are double Heart Icons displaying… pls check in an private the screenshot;
how to fix it?

And would you mind delete all my previous site url and any credential i have shared? appreciate it…

Awaiting thanks!

Please contact administrator
for this information.

#257151 Copied

3Q

Participant

November 1, 2020 at 13:04

3. Also is there any way i can set up Subcateory filtering system? I need also show sub category filtering.. example;

i have nail polish and it has 2 subs, velvet and pen lipstick so i want these two to show too…

#257291 Copied

Olga Barlow

Participant

November 2, 2020 at 16:18

Hello,

You use the maintenance mode, so I can’t check the issue with the wishlist icon to provide you with fixed code. Create temporary user and share WP Dashboard access to check and fix the issue with the Wishlist.

3) Do you mean that subcategories do not display in the Product categories widget list?

Regards

#257389 Copied

3Q

Participant

November 3, 2020 at 11:26

Hello;

2. Ok i have already opened the site… plus pls do provide me your email address, as i prefer to send the credential there..

3. Yes, example, i have Lipstick and under lipstick i have 3 sub categories, cat01, cat02, and cat03 … i want to display those sub categories in my widget…

4. i m tyring to use zoom magnifier https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/ …. seams it doent support your theme, is htere any specific i can use?

#257483 Copied

Olga Barlow

Participant

November 4, 2020 at 12:32

Hello,

1) Use 8themes@gmail.com but please don’t add our email to any newsletters!
2) Use the Product categories widget and check Show hierarchy http://prntscr.com/vd8l54
3) This plugin probably won’t work with the custom gallery slider that we use in our theme. If you want to use this plugin you will need to disable our custom gallery slider and use the default one. Is it ok for you? If yes, then we’ll be able to implement this while fixing the issue with the Quick View.

Regards

#257707 Copied

3Q

Participant

November 7, 2020 at 09:04

Hello and thanks for reply…
\
1. ok i will prepare to share it.
2. I did but didnt work. simply i just created category LIPSTICK and then set display type; SUBCATEGORY…. and create sub category too. it does show the sub category name but when i click on it, doesnt work pls check in private screenshot of my category setting and error i got
when i click on;
plus i dont want to display other categories, i want to display its specific related categories… example, Lipstick has 2 subcategories… i want when i click on Lipstick, at left panel will display ONLY lipstick’s sub categories… not the others… so basically, each product will display its own sub category at left panel.. how to set that?
3. I need the slider gallery, so what about this plugin: https://codecanyon.net/item/woocommerce-zoomifier/13859999?_ga=2.67295249.1091044068.1604735965-1333075898.1604211166
Will it support?
4. You forgot to fix the issue for double heart icon of “whishlist” in single product page. Could you pls fix it?
5. Is there way to equalize all the columns of products? pls check in screenshot;

Awaiting thanks.!

Please contact administrator
for this information.

#258292 Copied

Rose Tyler

Support staff

November 7, 2020 at 15:07

Hello,

Please post different questions via different topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/
1, 2, 4, 5 We need temporary wp-admin access.
3. We did not test this plugin with our theme.

Regards

#258360 Copied

3Q

Participant

November 12, 2020 at 09:39

hello and thanks for reply..

i have sent you an email; pls check it i have shared the credential of my WP ACCESS

Awaitng THank you!

Please contact administrator
for this information.

#259102 Copied

Olga Barlow

Participant

November 13, 2020 at 13:23

Hello,

1) We checked your FTP access and it does not work http://prntscr.com/vil3yx Make sure that you provided the correct username and password.
2) Product category — HONEY NUDE MATTE LIPSTICK does not show any products because it does not have any products http://prntscr.com/vikwfc
If you want to show in the sidebar only subcategories of the current category then choose it in the Product categories widget http://prntscr.com/vikx41 Then once you visit the lipsticks category you’ll see subcategories of this category http://prntscr.com/vikxjz
This is the default WooCommerce widget and we don’t have any other options for this.
4) Keep these options of the YITH Wishlist plugin http://prntscr.com/vikz1k If you enable the default icons you’ll get the double icons.
5) Check now.

Regards

#259381 Copied

3Q

Participant

November 14, 2020 at 07:56

Hello and thanks for reply..

1. i have emailed you the access pls check;

2. Im getting what i want but only the remaining issue; on the left bar when clicking on any category lets say; Honey LP is not working, even thought i have add the product pls see in private screenshot;
there is something wrong with sub category… all what i want, when form top main navbar i click LIPSTICK, it will show all the lipstick categories, at left sidebar, showing 3 types of subcategories of lipsticks only, when each sub category i will click will show all its products…

4 & 5. Thanks!..

6. Pls do disabled completely the popup banner, its showing again ..

7. There is one big issue; after purchasing any item, the admin ME not getting any notifications nor the customer who is buying.. i have tested several time but doesn’t work… Could you pls check it its very urgent…

Thank you so much awaiting…

Please contact administrator
for this information.

#259481 Copied

Olga Barlow

Participant

November 15, 2020 at 12:00

Hello,

1) It does not work https://prnt.sc/vjfsb9 Check the FTP by yourself before reply back.
2) If I check the product categories I don’t see products there http://prntscr.com/vjft4u
Just add the products to your categories and don’t delete them.
6) Don’t add the newsletter element if you don’t want to have the popup http://prntscr.com/vjftya
7) Email settings are related to WooCommerce not to our theme. You can find them under WooCommerce > Settings > Emails. If you have any issues with emails read the WooCommerce docs https://docs.woocommerce.com/document/email-faq/#section-4 or contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Regards

#259609 Copied
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