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Columns issue; - by 3Q - on WordPress WooCommerce support

This topic has 37 replies, 3 voices, and was last updated 3 years, 5 months ago ago by 3Q

3Q

Participant

November 1, 2020 at 13:04

3. Also is there any way i can set up Subcateory filtering system? I need also show sub category filtering.. example;

i have nail polish and it has 2 subs, velvet and pen lipstick so i want these two to show too…

#257291 Copied

Olga Barlow

Support staff

November 2, 2020 at 16:18

Hello,

You use the maintenance mode, so I can’t check the issue with the wishlist icon to provide you with fixed code. Create temporary user and share WP Dashboard access to check and fix the issue with the Wishlist.

3) Do you mean that subcategories do not display in the Product categories widget list?

Regards

#257389 Copied

3Q

Participant

November 3, 2020 at 11:26

Hello;

2. Ok i have already opened the site… plus pls do provide me your email address, as i prefer to send the credential there..

3. Yes, example, i have Lipstick and under lipstick i have 3 sub categories, cat01, cat02, and cat03 … i want to display those sub categories in my widget…

4. i m tyring to use zoom magnifier https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/ …. seams it doent support your theme, is htere any specific i can use?

#257483 Copied

Olga Barlow

Support staff

November 4, 2020 at 12:32

Hello,

1) Use 8themes@gmail.com but please don’t add our email to any newsletters!
2) Use the Product categories widget and check Show hierarchy http://prntscr.com/vd8l54
3) This plugin probably won’t work with the custom gallery slider that we use in our theme. If you want to use this plugin you will need to disable our custom gallery slider and use the default one. Is it ok for you? If yes, then we’ll be able to implement this while fixing the issue with the Quick View.

Regards

#257707 Copied

3Q

Participant

November 7, 2020 at 09:04

Hello and thanks for reply…
\
1. ok i will prepare to share it.
2. I did but didnt work. simply i just created category LIPSTICK and then set display type; SUBCATEGORY…. and create sub category too. it does show the sub category name but when i click on it, doesnt work pls check in private screenshot of my category setting and error i got
when i click on;
plus i dont want to display other categories, i want to display its specific related categories… example, Lipstick has 2 subcategories… i want when i click on Lipstick, at left panel will display ONLY lipstick’s sub categories… not the others… so basically, each product will display its own sub category at left panel.. how to set that?
3. I need the slider gallery, so what about this plugin: https://codecanyon.net/item/woocommerce-zoomifier/13859999?_ga=2.67295249.1091044068.1604735965-1333075898.1604211166
Will it support?
4. You forgot to fix the issue for double heart icon of “whishlist” in single product page. Could you pls fix it?
5. Is there way to equalize all the columns of products? pls check in screenshot;

Awaiting thanks.!

Please contact administrator
for this information.

#258292 Copied

Rose Tyler

Support staff

November 7, 2020 at 15:07

Hello,

Please post different questions via different topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/
1, 2, 4, 5 We need temporary wp-admin access.
3. We did not test this plugin with our theme.

Regards

#258360 Copied

3Q

Participant

November 12, 2020 at 09:39

hello and thanks for reply..

i have sent you an email; pls check it i have shared the credential of my WP ACCESS

Awaitng THank you!

Please contact administrator
for this information.

#259102 Copied

Olga Barlow

Support staff

November 13, 2020 at 13:23

Hello,

1) We checked your FTP access and it does not work http://prntscr.com/vil3yx Make sure that you provided the correct username and password.
2) Product category — HONEY NUDE MATTE LIPSTICK does not show any products because it does not have any products http://prntscr.com/vikwfc
If you want to show in the sidebar only subcategories of the current category then choose it in the Product categories widget http://prntscr.com/vikx41 Then once you visit the lipsticks category you’ll see subcategories of this category http://prntscr.com/vikxjz
This is the default WooCommerce widget and we don’t have any other options for this.
4) Keep these options of the YITH Wishlist plugin http://prntscr.com/vikz1k If you enable the default icons you’ll get the double icons.
5) Check now.

Regards

#259381 Copied

3Q

Participant

November 14, 2020 at 07:56

Hello and thanks for reply..

1. i have emailed you the access pls check;

2. Im getting what i want but only the remaining issue; on the left bar when clicking on any category lets say; Honey LP is not working, even thought i have add the product pls see in private screenshot;
there is something wrong with sub category… all what i want, when form top main navbar i click LIPSTICK, it will show all the lipstick categories, at left sidebar, showing 3 types of subcategories of lipsticks only, when each sub category i will click will show all its products…

4 & 5. Thanks!..

6. Pls do disabled completely the popup banner, its showing again ..

7. There is one big issue; after purchasing any item, the admin ME not getting any notifications nor the customer who is buying.. i have tested several time but doesn’t work… Could you pls check it its very urgent…

Thank you so much awaiting…

Please contact administrator
for this information.

#259481 Copied

Olga Barlow

Support staff

November 15, 2020 at 12:00

Hello,

1) It does not work https://prnt.sc/vjfsb9 Check the FTP by yourself before reply back.
2) If I check the product categories I don’t see products there http://prntscr.com/vjft4u
Just add the products to your categories and don’t delete them.
6) Don’t add the newsletter element if you don’t want to have the popup http://prntscr.com/vjftya
7) Email settings are related to WooCommerce not to our theme. You can find them under WooCommerce > Settings > Emails. If you have any issues with emails read the WooCommerce docs https://docs.woocommerce.com/document/email-faq/#section-4 or contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Regards

#259609 Copied

3Q

Participant

November 16, 2020 at 14:14

Hello and thanks for replay..

1. I jsut loged in.. Pls use CORE FTP with default setting;
2. Even i have added the product in my category, it doesnt work PLUS all variable products gone pls check in an private area; …
6. great thanks.
7. Fixed thanks!

Please contact administrator
for this information.

#259802 Copied

Olga Barlow

Support staff

November 17, 2020 at 10:53

Hello,

1) It still does not work for us. I don’t know why. Could you, please, reset the password and provide us with FTP username and password again?
2) We have enabled the default theme and the same result https://gyazo.com/d6c49e6eb791c2efa9a96283a7f8fb42 So, the problem is not related to our theme in this case. If we disable WooCommerce Single Variations plugin it works http://prntscr.com/vkn5j8 Probably plugin has problems with the subcategories. Contact plugin developers.

Regards

#259970 Copied

3Q

Participant

November 19, 2020 at 07:39

Hello and thanks for reply..

1. Ok i have reset the pass and already emailed you pls check it.
2. After i reset the Variation, its working now fine, but one small issue , when we click each subcategory, pls check the link in private; .. the issue after going inside, left side bar categories disappear. i want them to display always there unless we go to other products…. hwo to fix it?

Please contact administrator
for this information.

#260296 Copied

Olga Barlow

Support staff

November 19, 2020 at 12:01

Hello,

1) Ok. Thank you. This time it works. I have passed request to developers.
2) Product categories widget is the default WooCommerce widgets and this is how it works if you enabled the option “Show only children of the current category”. If you need improvements of this widget submit request to WooCommerce support https://wordpress.org/support/plugin/woocommerce/

Regards

#260335 Copied

Olga Barlow

Support staff

November 19, 2020 at 14:52

Hello,

1) Check the Quick View now, please.

Regards

#260372 Copied

3Q

Participant

November 21, 2020 at 09:44

hello…

1. Great works now thank you
2. i have already checked the; Only show children of the current category in widget Filter area, but the issue only, when we go to each sub category page this; ( pls check in private area link no. 1 ) which seams fine, but when i click each sub category from the left filter area pls check like; ( Nailplish T ) inside each sub category page, Left Category link gone…. so i want the categories link to be there always…

Could you pls check this issue so i can close this ticket?

Please contact administrator
for this information.

#260592 Copied

3Q

Participant

November 22, 2020 at 13:11

hello again..

nevermind, i will check it again..

Thank you so much fo ryour supports..

#260707 Copied
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