Cloud Zoom on Blanco not working. - by Johnboy_65

This topic has 12 replies, 4 voices, and was last updated 9 years, 1 month ago ago by Eva Kemp

  • Avatar: Johnboy_65
    Johnboy_65
    Participant
    February 13, 2015 at 15:35

    Since installing latest WooComm version, the cloud zoom for products isn’t working as it should.
    I can only get a zoom for the “featured image”.
    all other product images open into a new box/frame.

    looks inconsistent and confusing to the customer imo.

    Can anyone in support assist in fixing this?

    Thank you.

    11 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 13, 2015 at 15:37

    Hello,

    There is a problem with new Woocommerce version.
    We’ll release a new theme update soon to fix this issue.
    Sorry for inconveniences.

    Regards,
    Robert Hall.

    Avatar: Johnboy_65
    Johnboy_65
    Participant
    February 14, 2015 at 00:34

    Thanks Robert.
    Any idea when we might expect the update for Blanco?

    Avatar: roxiebaby007
    roxiebaby007
    Participant
    February 14, 2015 at 00:50

    Same issue here when Cloud Zoom is disabled. If click on additional product image, then the direct path to the JPG (in the wp-content/uploads folder) opens in the browser tab.

    When I enable Cloud Zoom, then the additional product images in the slider below the featured image appear in the main-image div (as expected).

    I installed Blanco 3.0 with WooCommerce 2.3.3 today.

    Avatar: Eva
    Eva Kemp
    Support staff
    February 14, 2015 at 18:07

    Hello,

    Please provide us with the correct login details to wp-admin panel and FTP.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: roxiebaby007
    roxiebaby007
    Participant
    February 14, 2015 at 21:03

    Hi Eva, are you asking for login and FTP for @Johnboy_65 or @roxiebaby007?

    Avatar: Eva
    Eva Kemp
    Support staff
    February 14, 2015 at 21:59

    Hello @roxiebaby007,

    Sorry, I was asking for your FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: roxiebaby007
    roxiebaby007
    Participant
    February 15, 2015 at 05:17

    Provided. Thank you!

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 16, 2015 at 15:26

    Hello,

    Could you please allow access to your site for us as we’re getting an error “Your access to this site has been limited”?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: roxiebaby007
    roxiebaby007
    Participant
    February 17, 2015 at 05:22

    Question about site access limited in private content

    Please, contact administrator
    for this information.
    Avatar: roxiebaby007
    roxiebaby007
    Participant
    February 18, 2015 at 17:46

    Please see private content for site access comments

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 18, 2015 at 21:30

    Hello,

    There is a bug in the theme with zoom effect.
    It’ll be fixed in the nearest theme update.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

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