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Topic: Cloud Zoom on Blanco not working.

Johnboy_65

Participant

February 13, 2015 3:35 pm

Since installing latest WooComm version, the cloud zoom for products isn’t working as it should.
I can only get a zoom for the “featured image”.
all other product images open into a new box/frame.

looks inconsistent and confusing to the customer imo.

Can anyone in support assist in fixing this?

Thank you.

#41989 copied to clipboard

Robert Hall

Support staff

February 13, 2015 3:37 pm

Hello,

There is a problem with new Woocommerce version.
We’ll release a new theme update soon to fix this issue.
Sorry for inconveniences.

Regards,
Robert Hall.

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Johnboy_65

Participant

February 14, 2015 12:34 am

Thanks Robert.
Any idea when we might expect the update for Blanco?

#42206 copied to clipboard

roxiebaby007

Participant

February 14, 2015 12:50 am

Same issue here when Cloud Zoom is disabled. If click on additional product image, then the direct path to the JPG (in the wp-content/uploads folder) opens in the browser tab.

When I enable Cloud Zoom, then the additional product images in the slider below the featured image appear in the main-image div (as expected).

I installed Blanco 3.0 with WooCommerce 2.3.3 today.

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Eva Kemp

Support staff

February 14, 2015 6:07 pm

Hello,

Please provide us with the correct login details to wp-admin panel and FTP.

Thank you.
Regards,
Eva Kemp.

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roxiebaby007

Participant

February 14, 2015 9:03 pm

Hi Eva, are you asking for login and FTP for @Johnboy_65 or @roxiebaby007?

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Eva Kemp

Support staff

February 14, 2015 9:59 pm

Hello @roxiebaby007,

Sorry, I was asking for your FTP credentials.

Thank you.
Regards,
Eva Kemp.

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roxiebaby007

Participant

February 15, 2015 5:17 am

Provided. Thank you!

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

February 16, 2015 3:26 pm

Hello,

Could you please allow access to your site for us as we’re getting an error “Your access to this site has been limited”?

Thank you.
Regards,
Eva Kemp.

#42629 copied to clipboard

roxiebaby007

Participant

February 17, 2015 5:22 am

Question about site access limited in private content

Content is visible for topic creator and
support staff only.

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roxiebaby007

Participant

February 18, 2015 5:46 pm

Please see private content for site access comments

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

February 18, 2015 9:30 pm

Hello,

There is a bug in the theme with zoom effect.
It’ll be fixed in the nearest theme update.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

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